Senior Systems Engineer- MSPNWG Solutions, LLC • Charlottesville, Virginia, United States
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Senior Systems Engineer- MSP
NWG Solutions, LLC
- Charlottesville, Virginia, United States
- Charlottesville, Virginia, United States
À propos
We are seeking a highly skilled *Senior Systems Engineer* to join our growing team. In this role, you will serve as a technical leader responsible for designing, implementing, and supporting complex IT environments for a diverse client base. You will handle advanced escalations, mentor junior engineers, drive standardization, and contribute to continuous service improvement across our organization.
*Key Responsibilities*
* *Advanced Technical Support & Escalations*
* Serve as Tier 3 escalation for complex incidents across servers, networks, cloud platforms, and security systems.
* Troubleshoot and resolve high-impact issues across multi-site or multi-tenant environments.
* *Project Delivery & Architecture*
* Lead or participate in client projects including infrastructure upgrades, cloud migrations, security enhancements, and new technology rollouts.
* Design scalable, secure, and standardized solutions aligned with MSP best practices.
* *Client Engagement & Consultation*
* Act as a trusted technical advisor during QBRs, strategy sessions, and project scoping.
* Translate business requirements into technical solutions that meet client goals.
* *Infrastructure Management*
* Oversee implementation and maintenance of servers, virtualization platforms, storage systems, networking gear, and cloud services.
* Manage backup/DR systems, patching processes, and security tools to ensure compliance and uptime.
* *Process Improvement & Documentation*
* Create and maintain detailed documentation, SOPs, and configuration standards.
* Recommend and implement improvements to monitoring, automation, and service efficiency.
* *Mentorship & Leadership*
* Provide guidance, training, and knowledge transfer to junior and mid-level engineers.
* Assist with technical interviews and onboarding of new team members.
*Required Qualifications*
* 5+ years of experience in an MSP or multi-client IT service environment.
* Expert-level knowledge in several of the following:
* Windows Server, Active Directory, Group Policy
* Azure / Microsoft 365 administration
* Hyper-V
* Networking (firewalls, routing, switching, VPNs)
* Backup and disaster recovery technologies
* Security tools (EDR, MFA, identity management, email filtering)
* Strong troubleshooting and root-cause analysis skills.
* Experience leading IT projects from planning to delivery.
* Excellent communication and customer service skills.
*Preferred Qualifications*
* Relevant certifications
* Scripting or automation experience (PowerShell preferred).
* Experience with RMM/PSA tools
*What We Offer*
* Competitive salary and performance bonuses
* Professional development and certification reimbursement
* Flexible work arrangements
* Opportunities to work with cutting-edge cloud and security technologies
* A collaborative, supportive engineering culture
Pay: From $88,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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