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Business Analyst
- Austin, Texas, United States
- Austin, Texas, United States
À propos
Work closely with business and IT teams to understand current state and document end to end process and system flows.
Partner with architecture team to build out target state for systems.
Work with IT and product vendors to come up requirements and high level design.
Develops and prepares project plans including scheduling, costs, resources, and other operational concerns. Analyzes business systems specifications.
Defines and documents product requirements, project deliverables, and product acceptance criteria.
Meet with clients to analyze their individual needs, determine priorities, provide estimates and determine scope - Manage scope, schedule and quality.
Lead requirements gathering sessions; investigate, document and analyze key client organizational processes - Identify needs and develop customized solutions.
Maintain an effective client follow-up system to ensure clients are contacted in regards to project progress and overall satisfaction.
Perform and organize ongoing support for customers such as report building, data quality, new integrations, etc.
Contribute to the development of a strategic customer roadmap.
Must to Have Skills
Strong Business Analyst in the Public Sector
Must have Tech Development Background
Should be able to have discussion with Dev team on technical matters
Good data analysis Skills
Good to Have Skills
Good Communication (verbal & written)
Client facing experience
Tools including ServiceNow, ServiceNow ITSLM, Apptio ITFM and Digital Fuel ITFM and ITSLM along with others but those are a starting point.
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Compétences linguistiques
- English
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