Data Analyst, Management Data AnalysisNational Grid plc • Syracuse, New York, United States
Data Analyst, Management Data Analysis
National Grid plc
- Syracuse, New York, United States
- Syracuse, New York, United States
À propos
Job Purpose Own the customer experience for National Grid’s ArcGIS Online application, resolving issues, expanding capabilities, and driving product value to increase staff productivity and adoption. Other tasks may include GIS mapping, spatial analysis, data pipeline development, and process documentation.
Key Accountabilities
Administer and provide end‑user support for our electrical ArcGIS Online suite (IMAP):
Maintain the active member directory and ArcGIS Online roles.
Proactively monitor the servers and systems that keep ArcGIS Online up and running.
Triage and resolve technical and product questions submitted by the business and translate recurring support themes into prioritized improvement goals.
Create and maintain customer‑facing enablement documentation: onboarding guides, release notes, step‑by‑step playbooks, and answers to frequently asked questions.
Oversee and mentor staff on data governance rules and data management best practices.
Lead group training sessions, webinars, and 1:1 office hour meetings to accelerate adoption and showcase new features and tools.
Perform spatial analyses using geoprocessing tools available in ArcGIS Pro and its extensions.
Maintain an understanding of end‑to‑end data flows and relevant source systems, as well as the data sets and associated schemas available through National Grid’s centralized data repository.
Build relationships with stakeholders to understand business needs and success criteria.
Collaborate with stakeholders on asset data reporting needs.
Proven experience working with diverse teams and individuals.
Demonstrated customer service as well as verbal and written communication skills, including a proven ability to effectively communicate with peers and both technical and non‑technical stakeholders.
Qualifications
Bachelor’s Degree in Geography, Information Systems, Data Sciences, or Data Analytics preferred; Associate’s degree in a related field with similar work experience will be considered.
Demonstrated analytical skills, problem solving, and decision‑making capabilities.
Proficient with computer applications, including relational databases, spreadsheets, and other general applications.
Ability to prioritize tasks and work independently and effectively in a matrix environment.
Experience working with GIS tools and spatial data systems is required:
Esri ArcGIS Pro and ArcGIS Online are required.
GE Smallworld GIS and Safe FME are a plus.
Experience working with any of the following is highly desirable:
Python
Pandas
SQL
Microsoft PowerBI
JavaScript or other web development frameworks
Experience working with utility asset information as well as LiDAR and photogrammetry data is desirable.
Ability to synthesize customer feedback into actionable insights and improvements.
Ability to troubleshoot technical issues, translating between technical teams and business stakeholders.
This position includes a Storm Role assignment. Candidates must be able to respond to storm emergencies as required.
Ability to travel throughout the National Grid service territory as needed (less than 20%).
Must have a valid driver's license and safe driving history.
More Information Salary: $75,000.00 - $88,000.00 USD annually
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Incentive Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.
Retirement Generous pension plan with company contributions up to 12%.
Private medical insurance for self and family.
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Compétences linguistiques
- English
Avis aux utilisateurs
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