District Manager

Hot Job

CINNAMINSON, NJ 08077; Chadds, PA 19317; GREENBROOK, NJ 08812; WEST BERLIN, NJ 08091; Huntington Valley, PA 19006; WINDSOR, NJ 08561

Salary Range $110,000.00 - $125,000.00 Salary Level Management Position Type Full Time Job Shift Any Education Level High School Travel Percentage Up to 25% Category Hospitality - Hotel

The District Manager is responsible for overseeing the performance and operations of multiple centers within an assigned district, with full accountability for P&L results. This role partners closely with Center Managers to drive operational excellence, team development, and exceptional guest experiences.

• Lead the overall performance of assigned centers, with full ownership of revenue, expenses, and profitability
• Monitor business trends across the district and take action to improve financial and operational performance
• Recruit, hire, develop, and, when necessary, make tough decisions regarding center leadership
• Coach and support Center Managers in staffing, recruiting, and team development efforts
• Ensure consistent execution of company policies, procedures, and service standards across all locations
• Drive adoption and execution of training programs and service initiatives
• Partner with Center Managers to review monthly P&L statements and develop actionable improvement plans
• Maintain compliance with all federal and state labor laws and company policies
• Ensure every center delivers safe, high-quality care for pet guests and an outstanding customer experience
• Monitor and elevate sales effectiveness across the district
• Analyze financial reports and operational metrics to inform decision-making
• Support the rollout of new programs, initiatives, and operational improvements
• Represent and promote company services both internally and within the local community
• Stay connected to day-to-day operations by regularly spending time in centers, engaging with teams and customers
• Address and resolve customer concerns quickly and professionally
• Conduct routine facility inspections and partner on maintenance and improvement needs
• Provide leadership and support during emergency or crisis situations

What You Bring

• Strong leadership presence with the ability to motivate, coach, and develop high-performing teams
• Sound judgment and the ability to solve problems quickly and professionally
• Excellent communication and interpersonal skills
• A hands-on approach and willingness to be actively involved in center operations
• A genuine love for animals and comfort working in a pet care environment

Qualifications

• 3+ years of multi-unit management experience
• Experience in pet care or a related service industry preferred
• Proficiency with Microsoft Office (Excel, Word) and general computer skills
• Bachelor's degree preferred

Additional Requirements

• Ability to travel up to 25% (local and occasional national travel)
• Flexibility to support centers seven days a week, as needed
• Ability to stand, walk, and move throughout centers for extended periods
• Comfortable working in environments with animals, including exposure to dander, cleaning agents, and related conditions

Compensation for this position is anticipated to range from $110,000 to $125,000 annually. Final compensation will be determined based on factors including experience, skills, qualifications, geographic location, and business needs.

This position may also be eligible for performance-based bonus or incentive compensation, where applicable.

Eligible employees may participate in company-sponsored benefits programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings plans, employee discounts, and other company-provided benefits, subject to plan terms and eligibility requirements.