Customer Service Representative

The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.

Essential Functions:

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance.
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental.
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.
• Collaborate and knowledge share with various Doggett employees and departments.
• Perform other related duties as assigned.

Qualifications:

• Excellent customer service and multi-tasking skills.
• Outstanding leadership and people development skills.
• Strong financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis.
• Ability to assess customer patterns and adjust labor and branch focus accordingly.
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location.
• Bachelor's degree or equivalent experience preferred.
• 3+ years of sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.

Travel Requirements: As needed

Typical Physical Activity: Physical demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed. Ability to lift up to 40 pounds.