General Manager

We are looking for General Managers who are looking for more. Leaders, not bosses. Your team wants to work both with and for you. Experience and pride in promoting excellent employee culture and guest experience. Desire and ability to grow into a General Manager - and more! We're growing, and so can you! Excellent communication skills. We believe in growing through collaboration and strong communication. Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

Essential functions include taking the helm and owning both the front- and back-house operations at Milkshake Factory, orchestrating seamless workflows, top-notch merchandising, impeccable sanitation, and an unbeatable customer experience. Co-create foolproof systems for operational excellence, covering cash management, food safety, inventory control, and team performance. Partnering with the owner, leading the charge on human resources, handling everything from staff training and coaching to motivation, feedback, and retention strategies. Craft efficient schedules, ensuring smooth retail operations while keeping a keen eye on budget-friendly labor costs. Collaborate on the accounting side to shape an accurate budget for Milkshake Factory. Keep a tight grip on waste reduction by monitoring inputs, documenting trends, and training team members on quality and recipes. Set up maintenance schedules that elevate equipment reliability and work with the team to ensure security measures are on point, including cameras, alarms, locks, and protocols. Smash those sales goals through consumer-value techniques like bundling and strategic merchandising. Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees. Keep those POS register systems purring with operational perfection at all times. Ready to lead with flair? Let's shake things up!

Requirements include demonstrated leadership ability with at least five years of experience in a customer-facing sales setting. Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials. Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays. College degree is strongly preferred; however, extra years of experience may substitute. Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment. Exceptional leadership, communication, operational, problem-solving, organizational and planning skills. Ability to plan and prioritize workload. Ability to handle confidential and sensitive information. Knowledge of Microsoft Office. Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.

Compensation: $65,000.00 per year