Assistant General Manager

Seacliff Inn, a Tapestry Collection by Hilton is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience. The perfect candidate is hands-on, team-oriented professionals with high standards, leads by example, communicates effectively and makes positive experiences in every interaction.

Core functions of the position, but are not limited to the following:

• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team's performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
• Daily Cash Report (DCR)
• No-Shows
• Billing disputes
• Accounts receivable
• Banking
• Bad checks, credit card debts
• Open, stamp, sort, distribute mail
• Accounts payable preparation
• Security reports
• Check and audit banks
• Check Room Attendant's List and ensure room availability status is accurate.
• Check timecards to posted schedule.
• Submit daily report to General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Skills/Abilities/Other Requirements:

• Hotel front desk operations and procedures.
• Personnel supervision and training.
• Salesmanship and public relations.
• Ability to make timely, effective decisions.
• Ability to prioritize, organize and delegate work assignments.
• Ability to maintain good team member relations.
• Ability to develop and maintain effective guest relations.
• Ability to manage multi-departmental operations.
• Ability to direct performance of team members and follow-up with corrective action where needed.
• Ability to work long hours, 5 to 6 days a week.
• Basic accounting procedures.
• Cash registers, computers and calculators required.
• Current valid driver's license, proof of auto liability insurance.

Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $80,000 to $95,000/annually

Qualifications

Experience

Required

Personal Skills:

• Highly organized and efficient
• Ability to make timely, effective decisions
• Ability to maintain effective guest relations
• Excellent communicator and team motivator

Professional Skills:

• Proficiency in MS Office Suite
• Experience with hotel operations software programs
• Skillful in project planning/ tasks and able to prioritize projects/ tasks
• 2 years: At least 2 years hotel experience as Front Desk Manager or progressive front desk responsibility.

Equal Opportunity Employer