Cette offre d'emploi n'est plus disponible
Mobile Advisor
AutoNation
- Jacksonville, Florida, United States
- Jacksonville, Florida, United States
À propos
Responsibilities
Maintain high customer retention, customer satisfaction, and monitor customer complaints
Contact service customers after their visit to monitor quality control and satisfaction; contact customers the day following vehicle delivery
Ensure proper managers receive copies of any written complaints
Keep records of all customer complaints and solutions
Assist in resolving customer complaints that cannot be handled by Sales Consultants, Service Advisors, or Managers
Follow up with all parties involved until each complaint is completely resolved
Prepare delivery call reports for the Customer Relations Manager
Print and distribute customer‑related reports
Provide feedback to improve the new vehicle delivery process through follow‑up calls with customers per their responses
Ensure surveys are completed in a timely manner
Help the Parts Department track parts and notify customers when parts are in; develop a follow‑up system for special‑order parts that are not being attended to
Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with Customers, Associates, and Suppliers
Requirements
High school diploma or equivalent
Must meet the Company’s requirements for employment
Prolonged periods of personal computer usage and data entry
Adherence to all company policies, procedures, and safety standards
Excellent verbal and written communication skills
Excellent phone skills and organizational skills
Two years of customer service experience (preferred)
Professional appearance
Benefits
Competitive compensation and 401(k) matching
Healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access to deals and discounts through YouDecide, a website with offers from top providers and retailers
Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.