Resident Services Coordinator

Job Description:

I. Position Summary: 

HSL provides enhanced housing with services to seniors living affordable housing locations, and at partner housing locations, with the goal of improving quality of life and supporting independent living.. At its core, enhanced housing with services is a proactive approach wherein resident services staff regularly and actively reach out to each individual resident to engage with them around their health and wellness, identify areas of need/risk and provide intensive, individualized support as needed and desired by the resident.

The Resident Services Coordinator (RSC) works in partnership with the all housing staff including but not limited to the Wellness Nurse, Property Management, Fitness Coordinator, Programming and Activities Coordinator, and Facilities team to engage residents in wellness assessments and health education programs, connect residents to needed services, provide a wide variety of case management tasks, ensure that all interventions are documented and tracked and to develop and strengthen partnerships with community provider organizations as needed. In addition, the Resident Services Coordinator is responsible for at least one standing program per week open to all residents focused broadly on socialization and connection to resources.

II. Core Competencies:

• Energetic, passionate, resourceful, strong presence that will represent HSL
• Commit to the organization’s core values of respect, dignity and empowerment.
• Able to form trusting relationships with residents, families, and team members.
• Work collaboratively with colleagues, both within and outside the HSL continuum.
• Committed to active outreach to residents, including engaging with them in their apartments, during programs, emergencies, etc.   Being ‘out and about’, visible and connected.
• Listen attentively; speak respectfully; maintain confidentiality.
• Provide the highest quality of preparation and presentation.
• Have a “can-do” service mentality.
• Accept responsibility for all tasks assigned.
• Work independently toward achieving program goals

III. Position Responsibilities:

• Conduct wellness assessments of residents to determine needs and goals; develop wellness plans addressing physical, social, cognitive, spiritual and mental health domains.
• Coordinate with primary care physicians, mental health providers and hospitals.
• Coordinate with residents to complete files including important health care information, end of life planning, and emergency contacts.
• Communicate with all providers to relay important information (changes in condition, transitions between settings, changes in behavior/activity).
• Promote self-care among residents through individualized coaching to identify personal goals and implement programs and services that support those goals as well as coordinate with care providers.
• Support on site services and connection to required off site services by following up with at risk residents to ensure adherence to health and wellness related activities.
• Partner with and make referrals to all appropriate local service providers, for example: Visiting Nurses Associations, ASAP’s, Rehabilitation Services, PACE Programs, Adult Day Health Programs, Memory Evaluation Programs, etc.
• Participate and/or lead care planning meetings at the housing site.
• Assess the needs of residents with dementia and make appropriate referrals as needed.
• Coordinate and facilitate one weekly community gathering.
• Support site-based community activities and events in collaboration with the BHA and HSL teams.
• Work with the Wellness Nurse to plan, schedule and implement Evidenced Based Programs.
• Collaborate with housing staff to ensure that residents are connected with all assistance programs for which they are eligible.
• Work with local hospitals, HSL Home Care and/or VNA case management to ensure safe discharges with appropriate service coordination.
• Assist residents with transition to other levels of care as needed; conduct family meetings and attend off-site team meetings when necessary to coordinate care and discharge planning needs.
• Offer advocacy for residents and serve as a liaison for families.
• Encourages residents to assume leadership roles in the CCB community (i.e. creating or leading groups, volunteering, membership in Resident Council, Social Club, etc.) and lends ongoing support to resident leaders and programs

• Plans and coordinates resident and family programs, meetings and events.

• Supports and coordinates programs that are educational, recreational, cultural, social, and or mutigenerational in nature.
• Supports that all programs and events at set-up appropriately
• Maintains work documentation in required databases.

• Follows the rules as set by the Employee Handbook.

·       Performs other related duties as required or directed.

IV. Qualifications:

·  Bachelor’s degree required, Master’s Degree preferred.

·  Three to five years of similar experience strongly preferred, specifically working in aging services.

·  Must have compassion for and a desire to work with a senior population.

·  Experience with adults with disabilities and case management is highly desired

·  Excellent organization and interpersonal skills. Must have ability to innovate, think strategically and conceptually, manage multiple projects simultaneously and handle difficult situations.

·  Must be a professional, proactive, collaborative, conscientious, and results-oriented individual.  Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and sound judgment.  Must be motivated to learn and flexible to change.

·  Computer literacy; experience with Windows, Word, Power Point, and Excel.

·       Must be able to lift, push and pull 25 pounds.

·       Must be able to stand during scheduled work times.

*Essential Job Functions

Remote Type:

Salary Range: