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À propos
The Inside Sales Representative serves as the primary internal contact for a dedicated portfolio of customer accounts, managing approximately $5M in annual business. This role focuses heavily on account management, with the majority of time spent responding to customer email inquiries about parts, orders, and inventory status. The Inside Sales Representative supports the full sales cycle through account management, data analysis, quoting, expediting, and quality assurance, while collaborating closely with cross-functional teams to ensure a high level of customer satisfaction and account retention. Responsibilities include: Responding to high volumes of customer email inquiries regarding order status, inventory availability, and delivery timelines in a timely and professional manner. Accessing and navigating the ERP system to review inventory levels, stock status, open orders, and incoming shipments to provide accurate information to customers. Communicating regularly with purchasing and buyer teams to confirm purchase order placement, validate order accuracy, and resolve discrepancies. Utilizing business intelligence dashboards and reporting tools to analyze trends, forecast customer needs, and support proactive account management. Providing accurate and timely quotes for new products, including reviewing customer prints and drawings when required. Managing a consistent book of business of approximately $5M, maintaining strong, long-term relationships with assigned accounts. Identifying opportunities to expand product lines or increase part usage within existing accounts, while not engaging in cold calling or active outbound sales. Expediting customer orders when necessary to meet critical needs and delivery deadlines. Working to meet all established Key Performance Indicators (KPIs) related to responsiveness, accuracy, and account performance. Representing the company professionally and courteously in all customer and internal interactions. Partnering with the Sales team to ensure account retention through seamless customer support, resource coordination, and order-related troubleshooting. Performing data entry, quote support, record management, research activities, logistics coordination, and shipment scheduling in line with defined processes. Managing all customer master data, including shipping conditions, contract pricing, contact information, CRM data, invoicing details, and order entry information. Proactively driving account management activities while executing tasks that support the sales process and move opportunities forward. Collaborating with cross-functional teams to identify, investigate, and resolve customer issues effectively. Supporting and improving customer Vendor Managed Inventory (VMI) programs, including adding, changing, or deleting items to enhance service levels and profitability. Following company guidelines to establish selling prices and profit margins, and researching and addressing profitability concerns when they arise. Assisting in preparing continuous improvement reviews and business reviews for customers. Managing customer portals for demand planning, quote requests, and corrective actions to ensure accurate and timely information flow. Building and maintaining strong customer relationships, serving as a trusted consultative advisor to assigned accounts. Promoting additional products and services through weekly sales initiatives or company promotions when appropriate. Performing other duties as assigned to support the sales organization and overall business objectives. Essential Skills include: Minimum 35 years of account management, inside sales, or closely related experience. Proven experience in inside sales and account management with responsibility for a defined book of business. Strong customer service skills with the ability to manage high volumes of email communication. Intermediate to advanced proficiency in Microsoft Outlook, Word, and Teams. Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference material. Experience working with ERP systems to review inventory, orders, and shipments. Ability to use business intelligence dashboards and reporting tools for trend analysis and forecasting. Excellent verbal and written communication skills for both internal and external stakeholders. Strong attention to detail and accuracy in quoting, data entry, and record management. Ability to collaborate effectively with purchasing, sales, logistics, and other cross-functional teams. Demonstrated reliability and consistency in attendance and performance. Ability to learn and implement new technology and strategies quickly. Additional Skills & Qualifications include: Experience with SAP or similar ERP systems. Experience in customer service within a sales or distribution environment. Proven ability to manage multiple priorities and deadlines in a fast-paced setting. Team-oriented mindset and willingness to assist colleagues and support broader team goals. Ability to build consultative relationships and identify opportunities to grow business within existing accounts. Comfort working with customer portals for demand planning, quote requests, and corrective actions. Experience supporting or managing Vendor Managed Inventory (VMI) programs. Work Environment: This is a hybrid role with a regular onsite schedule from Monday through Thursday, 8:00 a.m. to 5:00 p.m. The position is based in an office environment attached to a warehouse facility in Greenwood, providing close proximity to operations, inventory, and logistics teams. You will work primarily in a professional office setting using standard business technology such as ERP systems, business intelligence tools, Microsoft Outlook, Word, and Teams, as well as customer portals. The environment supports frequent collaboration with sales, purchasing, and other cross-functional colleagues, while also requiring focused time for email response, data analysis, and order management. Job Type & Location: This is a Contract to Hire position based out of Greenwood, IN. Pay and Benefits: The pay range for this position is $26.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline: This position is anticipated to close on Jun 5, 2026.
Compétences linguistiques
- English
Avis aux utilisateurs
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