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Advanced Medical Support AssistantUS Department of Veterans Affairs • Fargo, North Dakota, United States
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Advanced Medical Support Assistant

US Department of Veterans Affairs
  • US
    Fargo, North Dakota, United States
  • US
    Fargo, North Dakota, United States
Postuler Maintenant

À propos

Telehealth Services Advanced Medical Support Assistant This position serves as the Telehealth Services Advanced Medical Support Assistant (AMSA) and performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Telehealth Services within the Fargo VA Health Care System (VAHCS). The AMSA is responsible for functions such as serving as an initial point of contact for the units, clinics, patient, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. The AMSA position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Major duties include (but not limited to):
Greet and check in patients. Gather medical information if applicable. Refer patients to appropriate member of health care team as needed. Report backlogs, difficulties in meeting deadlines. Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Resolve difficult problems and diffuse potential dissatisfaction with VA services.
Perform receptionist duties
Monitor copying and faxing. Answer and route incoming phone calls.
Administrative duties
Prepare for clinic including printing appointment and clinic lists. Ensure encounter forms are completed. Ensure clinics orders are completed daily. Routinely review of active/pending consults daily. Complete reports. Monitor appointments for area of responsibility. Process all transfers to other facilities. Perform basic eligibility requirements.
Special duties as assigned Work Schedule: 40 hours per week, Monday-Friday. 8:00 am to 4:30 pm. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
  • Fargo, North Dakota, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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