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Cloud Contact Center DeveloperArtech • Phoenix, Arizona, United States
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Cloud Contact Center Developer

Artech
  • US
    Phoenix, Arizona, United States
  • US
    Phoenix, Arizona, United States
Postuler Maintenant

À propos

Cloud Contact Center Developer Join our team as a Cloud Contact Center Developer, where you will play a pivotal role in designing and implementing cutting-edge cloud solutions that enhance customer experience platforms. This position offers a unique opportunity to work with leading technologies and collaborate with cross-functional teams to drive project success. Required Skills & Qualifications:
Deep knowledge of Google CX and Dialogflow CX, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, and webhook integrations. Experience in architecting secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery. Proficiency in implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform). Experience with Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management. Prior work experience in the client's industry.
Applicants must be able to work directly for Artech on W2. Preferred Skills & Qualifications:
Experience with Agile development, Continuous Integration, and Continuous Delivery. Working knowledge of various tools in the CI/CD pipeline, DevOps, and Observability. Experience with automated release management using GitHub Actions.
Day-to-Day Responsibilities:
Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX. Architect, implement, and optimize Five9 CCaaS solutions ensuring scalable, secure, and compliant contact center operations. Lead integrations and migrations leveraging Five9 APIs and telephony capabilities.
Company Benefits & Culture:
Collaborative and innovative work environment. Opportunities for professional growth and development. Comprehensive benefits package.
  • Phoenix, Arizona, United States

Compétences linguistiques

  • English
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