Assistant Front Office ManagerThe Watergate Hotel • Washington, Utah, United States
Assistant Front Office Manager
The Watergate Hotel
- Washington, Utah, United States
- Washington, Utah, United States
À propos
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
General Duties and Responsibilities
Operate the Front Office properly, efficiently and with profitabilitySupervise and assist Guest Service Agents with their dutiesEnsure a warm and genuine arrival and departure experienceMaintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.Ensure that all Guest Service Agents are groomed according to hotel standardsMaintain all department files and ensure that paperwork is kept to a minimumEnsure that sufficient stationary is available for the daily operationServe as the Manager on Duty and available to guests at all timesEnsure proper staffing at all timesCompile and maintain the daily Manager on Duty reportEnsure accurate communication of information and guest requests to all relevant departmentsPersonally welcome VIP as well as repeat guests; recognize and anticipate their individual needsPerform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service AgentsEnsure and maintain a very high standard of personal hygiene, behavior and grooming standards of staffIdentify quality improvement trends and effectively communicates issue to the Director of Front Office OperationsHandle all guest complaints and comments relating to the department tactfullyCooperate and coordinate teamwork with other departmentsPerform any other reasonable duties as required by the Director of Front Office or Front Office Manager
Experience and Requirements
3 years+ of Front Office experienceReading, writing and oral proficiency in English.Excellent overall communication skillsAble to multi-task
Compétences linguistiques
- English
Avis aux utilisateurs
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