Intake Coordinator
Pathways
- Greenville, North Carolina, United States
- Greenville, North Carolina, United States
À propos
Coordinate and schedule client intakes across multiple behavioral health services Explain intake paperwork, releases, and program information to clients and guardians Verify insurance eligibility, copays, and Medicaid/MCO enrollment Submit IPRS funding requests for uninsured clients Maintain accurate records in the EMR, including authorizations and supporting documentation Track referrals and intake activity through Access to Care reporting tools Communicate with clinicians, physicians, families, and referral sources regarding intake status Help ensure all intake documentation is completed within required timelines Support monthly audits and compliance requirements Provide administrative office coverage during lunch periods and as needed
What Success Looks Like In This Role
Clients move from referral to assessment without communication gaps Insurance and authorization issues are resolved quickly Documentation is completed accurately and on time Providers receive the information they need before appointments Families and referral sources receive timely updates and clear communication
What We're Looking For Required Qualifications
Bachelor's degree in a Human Services field plus 2 years of full-time experience with the population served OR Bachelor's degree in a non-Human Services field plus 4 years of related full-time experience
Strong Candidates Often Have Experience With
Behavioral health, mental health, or substance use services Insurance verification and prior authorizations Electronic Medical Records (EMR) Medicaid, MCO enrollment, or IPRS funding Coordinating schedules across multiple providers or departments Working in fast-paced healthcare or community-based settings
Skills That Matter In This Position
Managing multiple deadlines without losing attention to detail Communicating clearly with clients, families, and providers Staying organized while handling interruptions and urgent requests Working independently while keeping the team informed Protecting confidentiality and handling sensitive information professionally
Work Environment This position is primarily office-based in Greenville, NC and involves frequent communication with clients, providers, and referral sources. The role may involve exposure to individuals experiencing behavioral health crises or emotional distress. Occasional lifting of office materials up to 25 pounds may be required. Why Join Pathways to Life?
Work that directly helps individuals access care and support faster Consistent weekday schedule Collaborative clinical and administrative team environment Opportunity to build experience in behavioral health operations and care coordination Ongoing training and professional development
Additional Requirements
Must complete all required company training within established timelines Must pass applicable background and registry checks in accordance with North Carolina regulations Must maintain confidentiality in all verbal, written, and electronic communications
Pathways to Life is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.
Compétences linguistiques
- English
Avis aux utilisateurs
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