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Intake CoordinatorHousing Services - VOA Mid-States • Lexington, Kentucky, United States
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Intake Coordinator

Housing Services - VOA Mid-States
  • US
    Lexington, Kentucky, United States
  • US
    Lexington, Kentucky, United States
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À propos

Intake Coordinator Location: Lexington, TN Program: Veterans Services Status: Full-Time, Non-Exempt, Hourly Reports To: Program Manager Volunteers of America Mid-States is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. The Intake Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first contact between veterans and available SSVF services. The Intake Coordinator will:
Determine the eligibility of those veterans who seek assistance by completing the screening forms during the initial interview; Process and prepare preliminary assessments of all very low income veteran families referred to the SSVF Program; Make appropriate referrals to all community partners and resource providers for crisis intervention and short term housing stabilization; Complete a screening over the phone and assign eligible participants to the applicable case manager; Enter enrolled clients into the Homeless Management Information System (HMIS); and Update and maintain all Excel spreadsheets or client trackers.
What You Should Have For This Role:
Bachelor's degree and less than five (5) years of experience in the field; a person with five (5) years of experience in the field and no degree; a veteran with three (3) years related work experience. Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self-starter, and able to work as a member of a team. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have a personal automobile, valid driver's license, liability insurance, and be willing and able to travel between counties served. Must have ability to work independently and solve problems creatively. Superior written and oral communication skills mandatory, as well as the ability to communication professionally and appropriately via telephone and in person. Ability and desire to maintain confidentiality outcome of his/her request. Must demonstrate initiative and strive to continually improve process and relationships. Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines. The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs. Ability to related to various federal and local public benefit programs. Ability to remain non-judgmental, empathetic, and respectful of the homeless veterans we serve.
Experience with the HMIS is preferred, but not required. We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it's important to us that you truly believe in these values too.
  • Lexington, Kentucky, United States

Compétences linguistiques

  • English
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