Desktop Support Associate

Virtual Vocations Inc

United States

United States

À propos

Seeking a Desktop Support Associate for a hybrid contract role, this position will provide end-to-end workstation and application support in compliance-driven environments while delivering professional, time-sensitive service and managing ticket resolution in a structured call queue. Key responsibilities:
Provide comprehensive workstation and application support while adhering to compliance standards Deliver timely and professional support as part of a structured call queue Own ticket resolution, documentation, and escalation processes within the team queue
Required qualifications:
4+ years of Help Desk or End User Support experience in regulated environments Intermediate to advanced administration of Windows operating systems Experience with iOS and Android device support and configuration Intermediate knowledge of networking and infrastructure, including LAN and WAN Proficiency with Microsoft 365, including Admin Center and desktop applications

United States

Compétences linguistiques

English

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