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Operational Communication and Projects Manager
- London, England, United Kingdom
- London, England, United Kingdom
About
Salary: £50,000 - £60,000
Contracted Hours: 40
Keep it sharp. Keep it moving. Make it happen.
At Wonderfield Group, we’re on a mission: Better Food for Everyone, The Japanese Way.
We’re growing fast—more locations, more channels, more innovation. To keep up, we need someone who can bring clarity to complexity and structure to scale.
Enter: Central Operations Manager — the role that keeps everything aligned, prioritised, and landing brilliantly across the business.
ABOUT YOU:
You’re organised, proactive, and love making complex things simple.
You probably bring:
- Experience in multi-site operations
- Strong planning, coordination, or programme management skills
- The ability to influence without authority and align multiple teams
A sharp eye for detail and the ability to juggle competing priorities
Bonus points for:
- Franchise or multi-brand experience
- Familiarity with operational or project management tools
- Exposure to governance or change frameworks
Your style:
- Structured but pragmatic
- Clear, straight-talking communicator
- Collaborative, but confident to challenge
- Proactive problem-solver with high ownership
- Calm, resilient, and energised by fast-paced environments
KEY RESPONSIBILITIES:
Own the master plan:
- Manage and coordinate the central activity plan across restaurants, kiosks and support teams
- Prioritise, sequence and align initiatives across the business
- Act as the single coordination point for cross-functional activity
Balance ambition with reality:
- Manage operational capacity and protect frontline teams from overload
- Ensure plans are realistic, deliverable, and set up for success
- Identify risks early and adjust plans accordingly
Drive structure & governance:
- Establish clear ways of working, timelines and governance frameworks
- Ensure every initiative follows a consistent path from planning to rollout
- Embed discipline and operational readiness standards
Own risk & issue management
- Maintain a clear, central view of operational risks
- Escalate issues early and work with teams to resolve them
- Provide visibility and confidence to senior stakeholders
Create clarity through data & systems
- Own key operational tools and improve data accuracy
- Simplify reporting and eliminate duplication
- Ensure everyone is working from the same version of the truth
Bring teams together
- Work cross-functionally with Ops, Marketing, Supply Chain and beyond
- Align stakeholders on priorities and timelines
- Challenge constructively where plans create risk
We're proud to offer:
- Brilliant support services designed to enhance your physical, mental and financial wellbeing.
- Annual discretionary bonus subject to business and overall performance
Languages
- English
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