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Software Engineering Manager - SRC First ResponseFairygodboss • Strongsville, Ohio, United States
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Software Engineering Manager - SRC First Response

Fairygodboss
  • US
    Strongsville, Ohio, United States
  • US
    Strongsville, Ohio, United States
Apply Now

About

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ, or Denver, CO.
Core responsibilities Production Reliability & Incident Leadership
Owns first response engineering support for critical Retail Technology applications, including real time incident triage, stabilization, and service restoration.
Leads and participates in Severity 1-3 incident calls, coordinating across SRC, CTB, infrastructure, and vendor teams to minimize customer and business impact.
Run the Bank (RTB) Operations
Oversees day to day operational health of multiple regulated production systems, ensuring uptime, data integrity, and compliance with enterprise operational standards.
Acts as an escalation point for recurring incidents, batch failures, automation breakdowns, and post patch validation issues.
Change & Release Governance
Reviews, approves, and governs production changes (normal and expedited), including MTSA/TSA approvals and manual validation sign offs.
Ensures changes meet documentation, validation, monitoring, and rollback requirements before production execution.
Security, Access & Compliance Oversight
Approves and governs privileged access, non human ID access, CyberArk usage, and OIM entitlements for production and non production environments.
Oversees remediation and tracking of privileged account non compliance, password rotation issues, and security control findings tied to owned mnemonics.
Operational Automation & Stability Improvements
Drives improvements to operational runbooks, validation sequencing, and automation safeguards to reduce noise and prevent avoidable incidents.
Introduces controls such as post patch validation delays, environment pre checks, and tighter execution guardrails for RTB workflows.
Cross Team Coordination & Decision Making
Serves as a central coordination point between application teams, platform engineering, infrastructure, operations, and governance bodies.
Provides clear go forward direction during outages, change disputes, and ownership questions to keep execution moving and reduce ambiguity.
People & Org Leadership
Manages and supports engineers within SRC First Response, balancing immediate operational demands with longer term stability and process improvements.
Participates in org planning, requisition ownership, hiring coordination, and leadership development conversations.
Job Description
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
Expectations for Employees
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Expectations for Managers
Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values – Role models our values with transparency and courage.
Enable Change – Takes action to drive change and innovation that will transform our business.
Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Application Development
Business Management
Communication
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Competencies
Agile Development
Application Delivery Process
Application Development Tools
Coaching Others
Design Thinking
IT Environment
Software Process Improvement (SPI)
System Testing
Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education Bachelors
Certifications No Required Certification(s)
Licenses No Required License(s)
Pay Transparency Base Salary: $100,100.00 - $223,080.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window Generally, this opening is expected to be posted for two business days from 06/04/2026, although it may be longer with business discretion.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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  • Strongsville, Ohio, United States

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  • English
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