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Desktop Support TechnicianJane Pauley Community Health Center Inc • Arlington Heights, Illinois, United States
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Desktop Support Technician

Jane Pauley Community Health Center Inc
  • US
    Arlington Heights, Illinois, United States
  • US
    Arlington Heights, Illinois, United States
Apply Now

About

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.
At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.
Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.
Jane Pauley Community Health Center | Information Technology At Jane Pauley Community Health Center, we believe healthcare is about more than treating illness, it is about caring for the whole person. As a mission-driven Federally Qualified Health Center (FQHC), we provide comprehensive, compassionate, and accessible care to communities across Indiana.
We are seeking a Desktop Support Technician to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high-performing technology environment that enables patient care.
Why This Role Stands Out
Direct impact on operations by supporting teams who deliver frontline patient care
Opportunity to work across multiple systems, locations, and technologies
Hands‑on role with exposure to hardware, software, networking, and telecommunications
Collaborative environment with opportunities to learn, grow, and expand technical skills
Meaningful work supporting a mission-driven healthcare organization
Position Overview The Desktop Support Technician provides hands‑on technical support for hardware, software, and end‑user systems; ensuring teams remain connected, supported, and equipped to deliver high‑quality care. This role supports day‑to‑day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment.
What You’ll Do Technical Support & Troubleshooting
Provide day‑to‑day support for hardware, software, and user systems
Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity
Support network and telecommunications systems as needed
Document, track, and resolve user support requests in a timely manner
System Setup & Maintenance
Install, configure, and relocate desktop equipment and peripherals
Set up and maintain desktops, laptops, printers, and phone systems
Manage hardware inventory, including tracking and lifecycle maintenance
Ensure systems are functioning efficiently and aligned with organizational standards
Partner with external vendors to resolve hardware, software, and service issues
Communicate updates, timelines, and project status to team members and leadership
Collaborate with IT team members on support issues and ongoing projects
Identify opportunities to improve IT processes, systems, and user experience
What You Bring Required
Strong customer service mindset with a collaborative, team-oriented approach
Excellent written and verbal communication skills
Working knowledge of PC hardware, software, and troubleshooting techniques
Ability to diagnose and resolve technical issues effectively
Willingness to learn, adapt, and grow in a fast‑paced environment
Preferred
Associate degree in a related field or 2+ years of relevant experience
Experience supporting Microsoft Windows and Active Directory
Certifications such as CompTIA A+, Network+, or similar
Equivalent hands‑on technical experience may be considered in place of formal certifications
Additional Requirements
Valid driver’s license, reliable transportation, and proof of insurance
Ability to travel between locations as needed
Join Us If you are a problem‑solver who enjoys supporting others, thrives in a hands‑on environment, and wants your work to contribute to meaningful outcomes, we encourage you to apply and be part of a team making a difference every day.
Why You’ll Love Working Here
Purpose‑driven work that directly impacts access to care across our communities
Robust benefits package (medical, dental, vision) designed to support you and your family
Generous PTO because we believe caring for others starts with caring for yourself
401(k) with employer contribution to help you plan for what’s ahead
Life and disability coverage for peace of mind
Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected under applicable law.
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  • Arlington Heights, Illinois, United States

Languages

  • English
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