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- Honolulu, Hawaii, United States
- Honolulu, Hawaii, United States
About
DESCRIPTION OF RESPONSIBILITIES
Furnish qualified on-site technicians to provide configuration, installation, monitoring, troubleshooting, repair, preventative, and corrective maintenance for all site operational network infrastructure to include all routers, switches, peripheral equipment, file/print servers, software, configuration, security and vulnerability management, and interfaces.
Ensure continuous network access and to perform troubleshooting and recurring maintenance required to restore network service, improve security, reliability and performance.
Maintain Uninterrupted Power Supply (UPS) capability to all critical network components to maintain system availability.
Install, operate, and maintain vulnerability management hardware and software. Maintain, update and enforce AFIN network security policies to detect unauthorized network activity and maintain records of compliance.
The operational network is currently comprised of network switches, routers, and encryption devices. The network devices include CISCO Switches, CISCO Routers, and Encryption Devices (Taclane KG-175D, KG-175F, and KG-175G). Also included are: Protected Distribution Systems (PDS), fiber optic cabling, and CAT 5E/6E cabling.
The network management Automated Information System (AIS) includes SolarWinds, Splunk, Puppet, Cisco Identity Services Engineer (ISE), CiscoPrime, Terminal Access Controller Access Control System (TACACS), and GEM X Universal Remote Encryptor Manager.
The VoIP systems are currently comprised of a cluster of Cisco Unified Call Manager (CUCM) servers, Cisco media gateway routers to interface analog phones/Secure Telephone Equipment (STE), and Cisco 7900-series, 7800-series, and 8800-series IP telephones.
Respond, troubleshoot, and mitigate all connectivity, signal quality, degradation of services, and capacity concerns by utilizing the current Network Management System.
Perform cryptographic rekeys in support of SIPRNet and JWICS operations.
Respond to support calls, emails, tickets, and outages from 15 SPSS customers and the Communications Focal Point (CFP). The Contractor shall provide end-to-end troubleshooting for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, PA, VoIP, and VoSIP systems.
Perform installation support for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, VoIP, or VoSIP requirements. The Contractor shall support all integration projects during installations and/or equipment enhancements.
Support all inspections of the Contractor’s area of responsibility (i.e., Command Cyber Readiness Inspections (CCRIs), Inspector General (IG) visits and actively support Unit Self-Assessments Program and MICT checklist(s) assignment.)
Furnish qualified on-site technicians to provide change management, software patching, administrative support, troubleshooting, and repair for 15SPSS communications systems encompassing the operational network.
The communications systems currently encompassing the operational network are Window 7 workstations, Windows 10 workstations, Windows Server 2008, and Windows Server 2012, Red Hat Enterprise Linux (RHEL), Network Printers, Commercial Mobile Devices (CMD), Land Mobile Radios (LMR), and Video Teleconferencing Systems (VTCs)
Troubleshoot, and repair failed automated patching on client systems.
Ensure LRA stations are being properly patched and maintained IAW applicable LRA roles and regulations (AFI 17-130).
Apply DISA STIGs, IAVAs, TCNOs, TCTOs and Local Security Guidelines, while following local change management policies and procedures.
Answer calls, e-mails, and tickets submitted by customers within 24 hours of notification.
Remotely troubleshoot and resolve end user support tickets and work orders. If on-site repair is required, the Contractor shall coordinate and transfer tickets to End User specialist for response and resolution.
Maintain and administer an integrated data management system for collection, control, publishing and delivery of all program documents. The data management system shall include but not be limited to the following types of documents: Standardized Switch/Router Configurations, Network Topology Diagram, IP Address Management, Virtual LAN Management, TCNO Database, AFNetOps Compliance Tracker, and STIG Compliance Checklists. Provide the government with electronic access to this data, including access to printable reports. Documentation shall also include equipment listing with serial/model numbers and manufacturer specifications.
Will be responsible for maintaining, renewing, receiving, and distributing all essential software licenses for operations.
Shall meet response time: 100% for emergency; 95% for urgent; and 90% for routine tickets.
Maintain hours of operation for CFP support as0700-1630, Monday through Friday (Bldg. 550) and 0600-1500 (MSSC), excluding Federal Holidays
Other duties as assigned by supervisor.
REQUIRED DEGREE/EDUCATION/CERTIFICATION
DoD-approved IA workforce certifications appropriate for each technical or managerial level as listed in the current version of DoDM 8140.03; and appropriate operating system environment certification for IA technical positions as required by DoDM 8140.03.
Network Admin: IAT 2 Certified or Bachelors degree in Network/IT field
REQUIRED SKILLS AND EXPERIENCE Three (3) years related experience
REQUIRED CITIZENSHIP AND CLEARANCE
Must be a U.S. Citizen
Must pass Single Scope Background Investigation (SSBI).
Must have an active DoD SECRET clearance, must be willing to obtain TS/SCI clearance.
Bering-Alaka`ina Holdings (BAH) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.
“EOE, including Disability/Vets” OR “Equal Opportunity Employer, including Disability/Veterans”
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