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Xfinity Retail Sales ConsultantComcast • Laurel, Maryland, United States
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Xfinity Retail Sales Consultant

Comcast
  • US
    Laurel, Maryland, United States
  • US
    Laurel, Maryland, United States
Apply Now

About

Job Summary This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.
Responsibilities
Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
Listening to customer needs and providing tailored solutions that align with their preferences and requirements
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
Participating in team huddles and completing required training to maintain up‑to‑date product knowledge and sales skills
Maintaining regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary
Other duties and responsibilities as assigned
Employee Expectations
Understand our Operating Principles and make them the guidelines for how you do your job
Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff; be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences
Win as a team, make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer‑Focused
Workplace Organization
Persuasion
Teamwork
Technical Knowledge
Self Motivation
Communication
Resilience
Critical Thinking
Problem Solving
Professional Integrity
Salary Base Pay: $18.00 per hour
Total Target Compensation (Base Pay plus Targeted Commission): $25.69 per hour
Education High School Diploma / GED
Work Experience 2–5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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  • Laurel, Maryland, United States

Languages

  • English
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