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Director of Technical Training and DevelopmenMSS Solutions • Charlotte, North Carolina, United States
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Director of Technical Training and Developmen

MSS Solutions
  • US
    Charlotte, North Carolina, United States
  • US
    Charlotte, North Carolina, United States
Apply Now

About

Director Of Technical Training & Workforce Development

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Director of Technical Training & Workforce Development. If you are an experienced recruiting professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities
  • Lead all entry-level technical training and workforce development initiatives.
  • Design and implement structured technician development programs.
  • Train and mentor new technicians in: HVAC fundamentals, building automation and controls, fire alarm systems, electronic security systems, mechanical systems and preventive maintenance.
  • Conduct hands-on field training, ride-alongs, and real-world jobsite instruction.
  • Build apprenticeship-style development programs focused on long-term technician growth.
  • Teach safety practices, tool usage, troubleshooting, communication, and field professionalism.
  • Evaluate trainee performance and provide coaching, development plans, and career guidance.
  • Partner with recruiters, trade schools, workforce programs, and hiring managers to identify and onboard entry-level talent.
  • Assist recruiting teams in evaluating candidates for technical aptitude, attitude, and long-term growth potential.
  • Develop training materials, onboarding standards, and technical development pathways.
  • Promote retention and career advancement of newly hired employees.
  • Manage training budgets, certifications, vendor partnerships, and educational resources.
  • Ensure compliance with OSHA, NFPA, and company safety standards.
  • Other such duties and responsibilities as assigned by the Company from time to time.
Qualifications and Requirements
  • 10+ years of field experience in HVAC, controls, fire alarm, security, mechanical services, or related technical industries.
  • Strong passion for mentoring and developing inexperienced employees.
  • Proven leadership experience managing technical training or workforce development programs.
  • Excellent leadership, communication, and coaching skills.
  • Strong operational and field-service knowledge.
  • Experience developing apprenticeship, onboarding, or certification programs.
  • Ability to lead cross-functional initiatives with operations, HR, and recruiting teams.
  • Excellent presentation, mentoring, and leadership skills.
  • Ability to simplify technical concepts for new employees.
  • OSHA certifications and industry certifications preferred.
  • Valid driver's license and willingness to travel to jobsites and training locations.
  • Proficient with Microsoft Office and basic recruiting technology.
  • High level of integrity and professionalism.
  • Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
  • Must successfully pass a background check and drug test.

Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

  • Medical/Dental/Vision Insurance
  • 401k with Employer Contributions
  • PTO
  • Paid Holidays
  • Employee Assistance Program
  • Long-term Disability
  • Short-term Disability
  • Flexible Spending Plan
  • Health Savings Plan
Additional Notes
  • If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com.
  • MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Charlotte, North Carolina, United States

Languages

  • English
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