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SPECIALTY SALES ASSOCIATE (JEWELRY DEPT) - MAYPORT MAIN STORE - FLEXNavy Exchange • Florida, New York, United States
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SPECIALTY SALES ASSOCIATE (JEWELRY DEPT) - MAYPORT MAIN STORE - FLEX

Navy Exchange
  • US
    Florida, New York, United States
  • US
    Florida, New York, United States
Apply Now

About

Job Description - SPECIALTY SALES ASSOCIATE (JEWELRY DEPT) - MAYPORT MAIN STORE - FLEX (260001O2)
Job Number: 260001O2
Primary Location United States - Florida - Atlantic Beach
Organization & Pay Range Mayport; $15.00 - $20.80
Job Summary As a Specialty Sales Associate, you will be the face of our company! You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Using your specialty knowledge, you will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about what we sell, articulating our purpose in an educational, insightful, and professional manner, and have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customers' needs.
Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service.
Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
Use specific knowledge to demonstrate product features and compare with similar products.
When selling clothing or military uniforms, may be required to take upper and lower body measurements to ensure proper fit of tailored articles.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers about the latest trends and current promotions based on their individual needs.
Upsell products.
Learn product features, stay up to date on trends, and leverage company tools and technology to confidently provide customers with product knowledge/specs.
Use a Point‑of‑Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling), including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports, and reconciliation.
May handle special order merchandise requests, including ordering, tracking, and providing updates to customers.
Inventory
Manage merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Dependability
Adhere to the assigned work schedule and complete work assignments accurately and completely.
Other Duties as Assigned
None specified.
Qualifications
Product Knowledge: In-depth technical knowledge of how products work, warranties, and ability to compare products by features.
Experience: 1–2 years of retail or relevant work experience required; 6 months of product‑specific experience required.
Communication Skills: Strong interpersonal and communication skills, ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Mathematical Skills: Basic math functions and ability to use a calculator to calculate percentages and ratios.
Reasoning Ability: Ability to multi‑task while attending to customers, remain flexible to business needs, work as part of a team, and take initiative independently.
Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. It may occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. It involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.
General Experience 6 months of responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily for the position to be filled.
Substitution of Education for Experience Graduation from a full four‑year or senior high school or possession of a General Education Development (GED) certificate may be substituted for the experience requirements.
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  • Florida, New York, United States

Languages

  • English
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