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Senior Manager of Product and Experience DesignZoox • Foster City, California, United States
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Senior Manager of Product and Experience Design

Zoox
  • US
    Foster City, California, United States
  • US
    Foster City, California, United States
Apply Now

About

Responsibilities
As the Sr. Manager of Design, you will lead multiple teams of talented designers including Customer Experience Design, as well as Operational Tools & Service Design
Our operational and internal tools require your leadership in creativity, analytical, visualization, and prototyping skills, and knowledge of user-facing solutions to build internal tools that assist and accelerate our operations teams in running the service
For our experience and service design domains, you will lead the teams to build the best product experiences, launch innovative features, and do so with a customer‑centered approach
Lead the evolution of the end‑to‑end rider journey, ensuring a cohesive experience across digital and physical touchpoints
Evangelize design strategy to executive leadership and cross‑functional partners
Foster a human‑centered design culture that is data‑driven, iterative, and inclusive
Provide creative direction and career coaching, manage org design to ensure optimal support for cross‑functional squads
Manage & implement design workflows, resource allocation, and project timelines to ensure the team ships at high velocity without sacrificing craft
Partner deeply with UX Research & Product peers to translate complex user data into actionable roadmaps & iterations
Benefits
Paid parental leave
Affinity groups and sports clubs
Work from home opportunities
Health insurance
Our crew’s health and happiness is our first priority. We offer comprehensive health and mental health support, a wellbeing program, and unlimited and flexible paid time away
We invest in our crew—and their families—for the long term. That includes generous family planning support, caregiver support, and strong cash compensation with great equity upside
We look after our crew when they’re in the office too. Our famous food program is a great example, featuring a daily changing menu of local and sustainable dishes
There’s a busy calendar of social events at Zoox, with more sports teams than you can count. And, of course, playing with robots is an important part of the job description
Qualifications
Curiosity, a desire to figure out how to make things better
10+ years of professional design experience, with at least 3–5 years in a management or lead capacity
Experience driving collaboration, alignment, and affecting outcomes with influence, including at the executive level
You have experience working with Operations teams
You have led the design of products in a relevant space
You know how to thrive in a growing, complex organization
You know how to deconstruct complex ideas and concepts
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  • Foster City, California, United States

Languages

  • English
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