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Sales SpecialistCity Mattress • Buffalo, New York, United States
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Sales Specialist

City Mattress
  • US
    Buffalo, New York, United States
  • US
    Buffalo, New York, United States
Apply Now

About

As a leading mattress and furniture retailer, we believe that a good night's sleep is the key to wellness. For 60 years, we’ve been passionate about creating the ultimate sleep experience for our customers, and we are looking for an Advertising Assistant who can share our vision. We have a fun, dynamic, and diverse team of employees who work together to make our customers' dreams come true. Building on decades of experience, City Mattress is growing and innovating across all our departments. This means opportunity for you!
Why City Mattress? At City Mattress, our core values — High Performance, Customer-Centricity, Trust, and Teamwork — define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision.
Wait, there’s more…
Low turnover rate of 8% (compared to sector average of 20%*)
Average tenure of over 7 years, more than double the industry average
Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!
We have an atmosphere of open and effective communication
We are brilliant at the basics and have a lets-get-it-done-together culture!
Job Summary At City Mattress, we value our employees as much as we value our customers and strive for an unparalleled customer experience. We are looking for friendly, motivated, genuine professionals that appreciate exceptional customer service. The ideal candidate is looking to build a long-term career with City Mattress, with growth potential for management.
Responsibilities
Greet guests in our retail showroom and help them find the perfect match for their sleep comfort.
Create an exquisite customer experience by matching customers with quality merchandise.
Learn all of the merchandise to present the best suited products for customers.
Assist guests with purchasing, financing, and delivery follow up.
Support our culture of honesty and integrity.
Utilize hardware/software for sales transactions, training, reporting, and other required activities.
Work diligently toward exceeding personal sales goals.
Maintain a clean, organized, and visually appealing showroom to support a positive customer experience.
Ensure alertness and attentiveness throughout the entirety of your shift to maintain optimal performance.
Compensation This role offers a strong earning opportunity through a combination of base pay and performance incentives. The structure includes:
Hourly base pay
Commission on delivered sales
Monthly bonus opportunities
Location & Training We provide three weeks of in‑person training at one of our store locations to ensure a strong foundation in our sales approach and customer experience standards. Following training, the new hire will "float" between multiple store locations to shadow experienced sales staff and continue hands‑on learning for well‑rounded exposure to our culture, operations, and sales approach. After the initial few months, a store assignment will be determined based on business needs, candidate location, and overall fit. Flexibility is essential, and candidates must have reliable transportation and the ability to commute to various store locations as needed.
Qualifications and Skills
Natural ability to relate, connect, and build rapport with customers
College degree preferred but not required
2+ years of experience in high‑end sales, preferably in retail
Professional demeanor and presentationExcellent communication skills
Proficiency with MS Office and assistive technology (tablets, POS system, CRM, and inventory management systems)
A flexible schedule is needed as our retail hours include evenings, weekends, and holidays (details to be provided)
Associates may also be required to work in any store located within their designated region, within reason.
Trusted family owned company in business for 60 years
Competitive compensation package
Uncapped earning potential
Basic and supplemental Life insurance
401K
Flexible Spending Account
Health Savings Account
Paid vacation and PTO
Parental leave
Wellness incentive program
Employee discount program on merchandise
We are only considering candidates who currently reside within daily commuting distance. Relocation assistance is not provided.
Employment is contingent upon successful completion of a background check.
CM Management Inc. is an Equal Opportunity Employer (EEO).
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  • Buffalo, New York, United States

Languages

  • English
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