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Associate Territory Sales Manager PL (NY)The Hanover Insurance Group • Poughkeepsie, New York, United States
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Associate Territory Sales Manager PL (NY)

The Hanover Insurance Group
  • US
    Poughkeepsie, New York, United States
  • US
    Poughkeepsie, New York, United States
Apply Now

About

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
POSITION OVERVIEW Partner with the Assistant Regional Vice President (ARVP) in the coordination and execution of agency prospecting, onboarding, training, and meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and Tap Sales. Work closely with the ARVP to improve new business results and increase conversion rates on consolidations. Respond to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with, and sometimes without, the ARVP within NY State to meet with CSR/Agents.
RESPONSIBILITIES
Provide Field Team Support:
Troubleshoot service, billing, underwriting, and claims issues for agents
Assist in report management around initiatives, sales dashboards, incentives and contests
Quote business for small books where it doesn’t fit the Market Consolidation process
Provide reports to ARVP as requested (e.g., APLUS, agency profile, etc.)
Monthly monitoring of agency progress against plan, provide feedback on outliers
Gather competitive intelligence and share with internal partners to build a better defensible position
Help to create and deliver sales presentations in conjunction with ARVP
Provide training to CSRs/Agents on Hanover systems, product suite, and capabilities
Facilitate licensing requests for new appointments, agency changes, mergers & acquisitions, etc.
Help to recruit, onboard, and train new agency appointments; provide initial and follow‑up training for product, underwriting and Tap Sales capabilities
Support and Monitoring of Initiatives:
Create and distribute agency level communication for agents to include newsletters, web‑based messages, and other relevant forms of communication
Help manage and support corporate initiatives in support of state goals
Analyze reports and provide support for umbrella campaigns, retention initiatives, monoline home, and AQM improvement
Maintain regular follow‑up and interaction with targeted agents
Support Market Consolidation:
Support market consolidation efforts for agents
Co‑manage with ARVP and/or TSM to schedule, facilitate, and participate in the internal and external kick‑off meetings
Coordinate with MC team to complete conversion guidelines and carrier coverage comparisons for designated bookroll carrier
Assist in the management and execution of pipeline information and workflow
Monitor adherence to monthly timelines to ensure agency is on track with quote and issuance
Active participation in issuance calls to ensure spreadsheets are complete and identify gaps in issuance to improve conversion rates
Schedule co‑visitation with ARVP to agents where conversion rates are not meeting expectations
Other duties as assigned
QUALIFICATIONS
Bachelor’s degree or equivalent experience
Typically 2 to 5 years of work experience
Proficiency in P&C knowledge preferred
Dedication to meeting the expectations and requirements of internal and external customers
Capability to make decisions in an informed, confident, and timely manner
Ability to maintain constructive working relationships despite differing perspectives
Strong organizational and time‑management skills
Effective negotiation, influence, and persuasion skills
Respectful consideration of others’ perspectives and giving them credibility
Strong written and verbal communication skills; ability to present formally and informally to others
Critical thinking and problem‑solving ability in a timely manner
Adaptability to changing situations, requirements, or priorities
Product knowledge of Company and industry P&C products
Teamwork and collaboration orientation
Excellent computer skills (MS Office, Excel, Word, etc.)
Travel required for this NY State role (local to some overnight travel), estimated 50‑60% of time
CAREER DEVELOPMENT We offer on‑the‑job experiences, personalized coaching, and robust learning and development programs to support career growth.
BENEFITS
Medical, dental, vision, life, and disability insurance
401(k) with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On‑site medical/wellness center (Worcester only)
EEO STATEMENT The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.
DISABILITY ACCOMMODATION Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact HR Services at HRServices@hanover.com .
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  • Poughkeepsie, New York, United States

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  • English
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