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Service Inside SalesEncore Fire Protection • Holyoke, Massachusetts, United States
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Service Inside Sales

Encore Fire Protection
  • US
    Holyoke, Massachusetts, United States
  • US
    Holyoke, Massachusetts, United States
Apply Now

About

Encore Fire Protection Sales Role

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast from Maine to Maryland with over 30,000 customers and over 1,800 employees. Encore's mission is to passionately deliver a unique experience to those who depend on us to save lives and protect property with innovative fire suppression, fire sprinkler and fire alarm solutions.

As part of Encore's mission to be the best fire protection company the industry has ever seen, we have recently joined forces with Fire Service Group, based out of Holyoke, Massachusetts. This partnership not only allows us to expand our footprint and find top talent in the MA area, it also allows us to work with industry leaders who strive for same level of excellence as we do.

Are you a driven sales professional who thrives on building customer relationships and closing service contracts? This inside sales role is ideal for someone who understands the value of recurring service, knows how to build trust with clients, and wants to grow with an industry leader in fire protection and life safety systems.

Here's what you can expect:

  • Work with customers to build long-standing relationships
  • Collaborate with other departments, such as Operations, to ensure the customer receives our unique service experience
  • Be the customer's advocate and main point of contactdirecting them to the right team members when needed
  • Review past inspection reports to identify service needs and build accurate quotes
  • Perform administrative duties such as preparing proposals, sending contract renewals, and completing required forms

This will account for about 90% of your time. The remaining 10% will be spent out in the fieldmeeting customers face-to-face, building rapport, and surveying life safety equipment to help you effectively quote and sell service contracts.

While technical experience with suppression systems is helpful, here's what it takes to succeed in this role:

  • Some formal sales experience is requiredexperience selling a service (vs. a product) is a plus
  • You must be eager to learn Fire Protection Systemswe'll train you, but you need to be committed to the learning curve
  • Strong computer skills are a mustproficiency in Microsoft Outlook, Word, and Excel is required
  • Familiarity with Hubspot, and/or ServiceTrade is a plus (but not required)
  • You must be a people personbuilding strong customer relationships is at the core of this role

Qualifications:

  • Bachelor's degree in business, marketing, or a related field (preferred).
  • Experience in sales support, customer service, or administration.
  • Proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint).
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Ability to work independently and collaboratively with a team.

What we offer:

  • Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
  • Purpose and results-driven work environment (work smarter, not harder)
  • We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
  • Speaking of attire, we offer all employees Encore gear when they join the team
  • Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
  • Access to leading edge web-based productivity tools
  • Participation in Fidelity 401(K) that includes employer match
  • Medical, Dental, and Vision benefits through Blue Cross Blue Shield
  • Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

  • Holyoke, Massachusetts, United States

Languages

  • English
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