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Customer Service RepresentativeRowleys Wholesale • Columbus, Ohio, United States
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Customer Service Representative

Rowleys Wholesale
  • US
    Columbus, Ohio, United States
  • US
    Columbus, Ohio, United States
Apply Now

About

Description
Overview
This position is responsible for interacting with and retaining customers by answering product and service questions, suggesting information about other products and services. The Customer Service Representative will also process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. The goal is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
Receive and enter sales orders and return merchandise into ERP system;Orders may be submitted by Customers or Rowley Account Representatives via: telephone, fax, vendor websites, walk-ins, customer service telephone, inbox and email.Enter request for equipment repair or service work into SX Service Warranty Module;Assist customers with technical product information; Provide recommendations regarding product selection based on research utilizing the internet, supplier catalogs fitment manuals, vendor interaction and any other reliable source for relevant information; Determine answers to Customers' order-related questions and concerns including order status, pricing issues, changes to orders, product availability, and expected delivery times;Generate sales and/or leads and procure orders through outbound phone marketing as requested;Work closely with other departments to assure customer satisfaction and retention by the exceptional service provided;Resolve customer complaints via phone, email, mail or social media as required
Competencies
Sense of UrgencyGood Business JudgementDesire for Continuous ImprovementTeamworkFocusedConflict ResolutionAbility to Work Under PressureTime Management
Hours
This is a full time, on-site, hourly position. The weekly schedule is Monday through Friday from 8AM to 5PM.
Dress Code
Business Casual.
This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor.
Requirements
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear as well as sitting and working at a desk for 8+ hours, using a keyboard and phone/headset. The employee must able be capable to lift up to 35 pounds occasionally during the day for Will-Call orders.
Required Experience
High school diploma or equivalent1+ year customer service experiencePhone, computer, email, and fax experienceMicrosoft Office Suite - specifically Word, Excel, and PowerPoint
Preferred Experience
Familiar with ERP systems and practices
  • Columbus, Ohio, United States

Languages

  • English
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