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Patient Services Coordinator I MRIIllinois Bone and Joint Institute LLC • Chicago, Illinois, United States
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Patient Services Coordinator I MRI

Illinois Bone and Joint Institute LLC
  • US
    Chicago, Illinois, United States
  • US
    Chicago, Illinois, United States
Apply Now

About

Job Type
Full-time
Description
Illinois Bone and Joint Institute is excited to announce a MRI Patient Services Coordinator (bilingual Spanish preferred) opportunity to join our MRI Services team at our Chicago - Avondale MRI location!
IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture at IBJI. Candidates must have a proven track record of great customer service while adding positively to culture and TEAM work environment.
Must be comfortable working with a high volume of public interaction, enjoy working in a fast paced environment, while being efficient and productive following company and best practice standards. Professionalism and a great team support attitude is a MUST
What you can expect from us:
A positive team environment, management commitment to your successGain experience in front office MRI business operationsCareer growth - as IBJI continues to grow, so do opportunitiesProvide support for our communities with our philanthropic group - IBJI Cares
Benefits
We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage
Summary
The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Shift requirements for this opportunity: Available to rotate between Opening (6AM - 2:30PM) or Closing (11:30AM - 8PM) Shifts and work Rotating Saturdays (8AM - 4PM)
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsPreparing paperwork to facilitate efficient operation and excellent customer serviceCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredMaintains clean and safe work environmentOther office duties as assigned
Requirements
Requirements
EducationHigh school diploma or equivalent required
ExperienceMinimum one year experience in customer service role (medical office experience preferred)EHR experience (Epic experience preferred)SkillsBilingual Spanish preferredKnowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applications.Insurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate process.Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Physical/Mental Demands
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
Work may be stressful at times.
Contact may involve dealing with angry or upset people
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.
Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
llinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Salary Description
$20.00 per hour
  • Chicago, Illinois, United States

Languages

  • English
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