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Information Technology Technical LeadNAM Info Inc • San Francisco, California, United States
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Information Technology Technical Lead

NAM Info Inc
  • US
    San Francisco, California, United States
  • US
    San Francisco, California, United States
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About

Note: Location: REMOTE (will need to go onsite in SF, CA from time to time)
Job Description: Architectural Strategy: Design and maintain a scalable client device architecture that supports complex research applications and high-throughput data processing. Endpoint Management & Automation: Lead the design and implementation of Unified Endpoint Management (UEM) solutions (e.g., KACE SDA/SMA, SCCM, Intune) to automate provisioning, patching, and software deployment. Backup Solutions: Architect and set up infrastructure to manage comprehensive device backups. Hardware Lifecycle: Evaluate and standardize "Next-Gen" hardware (GPUs, VR/AR, specialized sensors) to ensure compatibility with lab instrumentation. Virtualization & Remote Access: Architect VDI (Virtual Desktop Infrastructure) or DaaS solutions for researchers needing high-compute power remotely. Monitoring & Healing: Deploy Nexthink solutions for proactive monitoring and automated healing of the device environment. Collaboration: Act as the technical liaison between the Research R&D teams and the broader Corporate IT/Security departments. Device Integration & Directory Services Active Directory: Design and set up the Active Directory structure and security groups Policy Management: Configure Group Policy Objects (GPOs) and manage generic accounts for lab device access. Vendor & Project Oversight Vendor Liaison: Serve as the primary point of contact for vendors, facilitating high-level communication and resolving complex issues. Performance Evaluation: Monitor vendor performance against Service Level Agreements (SLAs) and contractual obligations. Project Planning: Define project scopes, resource allocations, and timelines for major device-related initiatives. Security, Compliance & Risk Policy Enforcement: Ensure all client devices strictly adhere to organizational security policies and regulatory standards. Risk Mitigation: Identify potential security vulnerabilities within the device ecosystem and implement proactive mitigation strategies. Innovation & Continuous Improvement Technology Evaluation: Assess emerging technologies and lead the implementation of upgrades to enhance lab capabilities. Strategic Planning: Contribute to long-term strategies for device management and integration within the broader organizational environment. Staff Development: Develop training programs for lab personnel on device operations and foster a culture of continuous learning. Documentation & Reporting Maintain comprehensive documentation for all configurations, troubleshooting guides, and processes. Provide regular reports to management regarding device performance, project milestones, and vendor interactions.
  • San Francisco, California, United States

Languages

  • English
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