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Sr. Avaya Engineer
Government Contract Client / Summit Tech PartnersSaint Johns
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Sr. Avaya Engineer
- Saint Johns, California, United States
- Saint Johns, California, United States
About
Responsibilities included:
* Responded to voice system Move, Add, Change, and Delete (MACD) requests across enterprise telephony environments.
* Investigated, troubleshot, and resolved voice and telecommunications incidents through ticket management and escalation processes.
* Supported planned infrastructure events, maintenance windows, network outages, and other activities impacting voice services.
* Maintained accurate documentation of telecommunications infrastructure, including hardware inventories, software versions, system configurations, and network topology information.
* Opened and managed vendor support cases with manufacturer technical assistance centers as needed to resolve complex issues.
* Coordinated maintenance activities and support requests between internal stakeholders, vendors, and third-party service providers.
* Performed system troubleshooting, testing, diagnostics, and validation activities to ensure service availability and reliability.
* Installed, configured, and supported telecommunications hardware, gateways, endpoints, and associated peripherals within enterprise environments.
* Provided onsite support services during standard business hours while supporting critical operational requirements and escalations.
* Participated in preventive maintenance activities, software updates, service pack installations, feature pack deployments, and ongoing system optimization initiatives.
* Reviewed, tested, and implemented critical security updates and patches in accordance with established compliance and operational standards.
* Supported deployment, configuration, and troubleshooting of softphone technologies and advanced unified communications features.
Supported enterprise telecommunications and unified communications platforms including:
* System Management Platforms
* Session Management Solutions
* Communication Management Systems
* Licensing and Application Management Services
* Enterprise Voice Gateways
* Contact Center and Call Routing Platforms
* Call Reporting and Analytics Solutions
* Session Border Controllers (SBC)
* Unified Communications and Collaboration Services
* Voice Infrastructure Monitoring and Administration Tools
Technologies Supported:
* Avaya Aura System Manager
* Avaya Aura Session Manager
* Avaya Aura Communication Manager
* Avaya WebLM
* Avaya Aura Device Services
* Avaya G430/G450 Gateways
* Avaya Aura Call Center Elite
* Avaya Call Management System (CMS)
* Avaya Session Border Controller Enterprise (SBCE)
Pay: $65.00 - $75.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
Work Location: In person
Languages
- English
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