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Auto Assistant Service Manager / Dispatcher
- Elmhurst, Illinois, United States
- Elmhurst, Illinois, United States
About
440 W. Lake Street, Elmhurst, IL 60126
(Base Salary + Performance Bonuses)
Full-Time Position that Requires Evening Shifts
and Saturdays
McGrath Elmhurst Toyota is a great place to have a rewarding career! Our Service Department is seeking an experienced dealership professional, with prior dispatching experience that’s comfortable working in a high-volume service environment, to join our team as an Assistant Service Manager/Dispatcher. Qualified applicants will be highly organized, able to multitask in a fast-paced environment, and possess strong leadership and communication skills.
As one of the region’s most trusted Toyota dealerships, we pride ourselves on delivering exceptional customer service, efficient repair order flow, and a positive team environment. We’re looking for a leader who can help us maintain and elevate that standard. Apply now and drive your career forward with this great opportunity!
Why McGrath Elmhurst Toyota:
- High-volume Toyota service department with consistent workflow
- Modern facility, well-equipped shop, and experienced technician team
- Strong reputation for customer satisfaction
- A dealership culture built on teamwork, communication, and continuous improvement
You will:
- Manage daily service drive operations and customer interactions
- Dispatch repair orders and balance technician workload for maximum efficiency
- Monitor shop productivity, repair order cycle time, and workflow bottlenecks
- Support Service Advisors with communication, process flow, and customer updates
- Resolve customer escalations with professionalism and urgency
- Assist the Service Manager with scheduling, reporting, and operational planning
- Maintain high CSI scores and uphold Toyota service standards
We’re looking for:
- Previous auto dealership service department experience is required
- Toyota dealership experience strongly preferred
- Proven experience with dispatching and managing workflow in a highâ€'volume shop
- Strong leadership, communication, and organizational skills
- Ability to multitask and remain calm under pressure
- Availability for evening shifts and Saturdays
- Customerâ€'focused mindset with a commitment to quality and efficiency
Compensation & Benefits:
- $100,000 - $125,000 yearly compensation includes a competitive base salary plus performance bonuses based on shop performance
- 401(k) plan with employer match
- Medical and dental insurance
- Paid time off
- Employee discounts 
- Career advancement opportunities
- Friendly and collaborative environment
- And more!
Languages
- English
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