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Customer Service Representative- SalesAstec • Parsons, Kansas, United States
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Customer Service Representative- Sales

Astec
  • US
    Parsons, Kansas, United States
  • US
    Parsons, Kansas, United States
Apply Now

About

Built To Connect Power Flame is a subsidiary of Astec a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing including industrial heating. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. Location: Parsons, KS About The Position The Customer Service Representative-I position is responsible for front desk duties supporting the inside sales team, customer inquiries, visitors to the building, and cross coordination with various departments to support sales. Deliverables & Responsibilities
Receive and enter purchase orders for burner orders into Syteline Coordinate with manufacturing to schedule burners and track production schedule Send order verifications and acknowledgements to customers Ensure documentation for burner orders is entered and filed appropriately Create and send burner submittals to customers Greet and welcome customers, guests, and suppliers as soon as they arrive at the office and direct them to the appropriate person or destination Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, PPE, issue appropriate visitor H&S instructions) Maintain the welcome screen at the front desk Coordinate with different internal departments as needed. Provide customer service and respond to general inquiries as required Ability to multi-task effectively in demanding situations. Coordinate office activities and ensure that they comply with company policies. Answer, screen, and forward incoming calls.
To be successful in this role, your experience and competencies are:
High school education or GED 1-2 years' experience in an office environment Strong problem solving and analytical skills as well as math proficiency. Ability to work well independently and as a team player while meeting the needs of internal and external customers. Strong multitasking capability and organizational skills in a fast-paced environment Time management skills are critical for scheduling, meeting customer needs, and meeting deadlines. Desire to be proactive and create a positive experience for others. Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, electronic filing Other duties as assigned
Supervisor and Leadership Expectations None Our Culture and Values Employees that become part of Astec embody the values below throughout their work.
Continuous devotion to meeting the needs of our customers Honesty and integrity in all aspects of business Respect for all individuals Preserving entrepreneurial spirit and innovation Safety, quality and productivity as means to ensure success
Note: This position is responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities. Work Environment Office While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
  • Parsons, Kansas, United States

Languages

  • English
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