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Manager, Website Content & Content ManagementMSC Industrial Direct • Davidson, North Carolina, United States
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Manager, Website Content & Content Management

MSC Industrial Direct
  • US
    Davidson, North Carolina, United States
  • US
    Davidson, North Carolina, United States
Apply Now

About

BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services, offering more than 2 million products and over 80 years of experience across dozens of industries.
Requisition ID: 20830
Employment Type: Full Time
Job Category: Marketing
Work Location: Davidson, NC (CSC)
Brief Position Summary The Manager, Website Content & Content Management owns the structure, governance, and maintenance of customer‑facing, non‑product website content within MSC’s content management system (CMS). This role ensures website content is accurate, discoverable, scalable, and aligned with customer needs and business objectives, partnering with UX, IT, SEO, and cross‑functional business teams to maintain a high‑quality content platform.
Duties And Responsibilities
Owns the CMS from a marketing standpoint, ensuring the website supports customer needs and business priorities
Defines and maintains website content structures, standards, and governance that enable consistency and scalability
Ensures CMS workflows and publishing practices support accurate and timely website content
Establishes and enforces website content standards aligned to MSC brand, voice, UX, and accessibility requirements, serving as the reference point for content quality and enabling consistent publishing across the business
Partners with UX, SEO, and Digital teams to ensure website content supports clear customer journeys and strong discoverability
Uses performance insights to improve website content effectiveness and inform ongoing optimization
Owns ongoing website content quality through regular audits and lifecycle oversight
Partners with cross‑functional business teams to recommend how existing website content can be leveraged to support business initiatives
Advises on website content additions or enhancements needed to support customer needs
Oversees website‑based Knowledge Center content from a CMS and governance perspective, ensuring content is structured, discoverable, and maintained in alignment with website standards
Supports Knowledge Center programs, including editorial, video, and supplier‑driven initiatives, ensuring alignment with strategic objectives
Manages website and CMS related content budgets and resources
Stays informed on website and CMS best practices to continuously enhance customer experience
Performs managerial duties, including hiring, performance management, coaching, and development of associates
Fosters the MSC culture within the department and across the organization to support fulfillment of MSC's vision and unity of purpose
Participates in special projects and performs additional duties as required
Qualifications
Bachelor's degree in marketing, business, communications or equivalent experience
Minimum of five years’ experience managing customer‑facing website content within an enterprise CMS environment
Demonstrated experience with CMS governance, content structure, and cross‑functional collaboration
Prior people‑management experience
Bonus Points If You Have
Strong communication and collaboration skills, with the ability to work effectively across cross‑functional teams
Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment
Working knowledge of user experience principles, including journey mapping and persona development
Experience using website analytics tools to evaluate performance and inform improvements
Experience managing external partners, agencies, or vendors
Demonstrated ability to use data and insights to drive decisions and optimize outcomes
Adaptability and ability to navigate evolving priorities and business needs
Other Requirements
A valid driver's license may be required
Position requires up to 10% travel
Compensation starting at $84,800 - $133,320 depending on candidate location and experience.
Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company‑provided systems and collaboration tools, as permitted by applicable law.
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  • Davidson, North Carolina, United States

Languages

  • English
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