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- Anoka, Minnesota, United States
- Anoka, Minnesota, United States
About
The position focuses on hands‑on technical support, system monitoring, basic administration tasks, and issue resolution at the Tier 1/2 level, with opportunities to learn and grow into more advanced infrastructure and security responsibilities over time.
Essential Duties and Responsibilities
Assist with administration and maintenance of Windows Server environments and basic Linux systems
Support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, Intune, Group Policy, and file servers
Perform routine system monitoring, patching, updates, and maintenance tasks
Assist with backup operations, restores, and disaster recovery procedures
Escalate complex infrastructure issues to senior IT staff as needed
Assist with basic network support including switches, VLANs, and connectivity troubleshooting
Support firewall, VPN, and network access issues under supervision (FortiGate experience a plus)
Monitor network alerts and assist with resolving connectivity or performance issues.
Follow security best practices related to access control, endpoint protection, and data protection
Provide support for Windows and macOS desktops and laptops.
Troubleshoot hardware, operating system, and user software issues.
Assist with endpoint security tools including antivirus, encryption, patching, and device management
Support new user onboarding, device provisioning, and offboarding activities.
Maintain and update technical documentation, procedures, and basic network or system diagrams
Respond to incidents, service requests, and outages; participate in after‑hours support on a limited or rotating basis
Work with internal teams and vendors to support business and production operations
Assist with IT projects, upgrades, and infrastructure changes or other projects as assigned
Qualifications
2-4 years of experience in IT support, systems administrator, or network administration roles
Experience with Windows Server, basic Linux, and Microsoft 365 (Entra ID, Exchange Online, Intune, Group Policy)
Intermediate experience with networking fundamentals: TCP/IP, VLANs, switching, and connectivity troubleshooting
Experience supporting firewalls and VPNs (FortiGate exposure preferred)
Ability to perform system monitoring, patching, updates, and maintenance
Knowledge of backup, restore, and disaster recovery procedures
Experience supporting Windows and macOS endpoints (hardware, OS, and software issues)
Familiarity with endpoint security tools (antivirus, encryption, patching, device management)
Strong troubleshooting, documentation, and issue escalation abilities
Effective communication skills with a customer‑focused approach
Adaptability in fast‑paced or changing environments
Time management and task prioritization across multiple requests
Compensation details: 0 Yearly Salary
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Languages
- English
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