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Desktop Support Engineer
Zones
- Portland, Oregon, United States
- Portland, Oregon, United States
About
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview Term: 9+ months Location: Portland, OR Pay: $20.00-$25.00; commensurate with experience Hours: 8 am – 5 pm local time
The Desktop Support Engineer (L1) provides first-level technical support for end-user computing environments across corporate offices. Responsible for handling routine incidents and service requests, ensuring timely resolution while maintaining high customer satisfaction. Aligned with enterprise desktop engineering standards, this role supports modern endpoint management, security practices, and ITSM-driven service delivery.
What you will do as the Desktop Engineer The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Provide first-level support for desktops, laptops, and end-user devices
Support Windows OS, macOS (basic), and Microsoft Office 365
Troubleshoot common hardware, software, and connectivity issues
Log and manage tickets in ServiceNow ensuring SLA adherence
Perform IMAC activities (Install, Move, Add, Change)
Support printers, peripherals, and mobile devices
Support onboarding and offboarding process
Provide basic network troubleshooting (LAN/Wi-Fi)
Assist with asset management and inventory tracking
Escalate unresolved issues to L2 teams
Maintain documentation and follow SOPs
What you will bring to the team
1–3 years of experience in desktop support
Basic knowledge of OS, Office 365, and hardware troubleshooting
Familiarity with ITSM tools (ServiceNow preferred)
Good communication and customer service skills
Exposure to enterprise IT environments
Windows and Mac OS knowledge
Certifications like A+, ITIL Foundation
Benefits Zones offers a comprehensive benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
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Languages
- English
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