About
Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!
Job Purpose Leads strategic design initiatives to enhance member development and product experience. Oversees the implementation of design programs that align with company standards and guest expectations. Drives innovation and continuous improvement across regional design operations.
Key Responsibilities
Directs the Management of Design Requirements for Member Hotels, Interior Design, and Project Services
Lead the development and execution of design programs and initiatives that support member development and capital investment returns.
Establish and maintain departmental standards, policies, and tools to ensure consistency and excellence in design delivery.
Oversee regional design initiatives and ensure alignment with company objectives and professional standards.
Manage relationships with internal stakeholders and external vendors to ensure satisfaction and successful project outcomes.
Evaluate and improve design processes, guidelines, and methods to enhance efficiency and effectiveness.
Develop and mentor design staff by identifying strengths and providing training and development opportunities.
Prepare and manage annual budgets and works closely with Director, Purchasing, in vendor inclusion and management.
Ensure quality service by adhering to company standards and promoting design excellence.
Champion continuous improvement by evaluating emerging tools, processes, and best practices to drive operational efficiency, optimize resource utilization, and elevate the member and guest experience.
Preferred Experience and Education
Bachelor’s degree in architecture, interior design, or related field, or an equivalent combination of education and experience. Minimum 8 years of professional experience in architecture or interior design for commercial, industrial, or institutional facilities, including supervisory/management experience.
Required Knowledge and Skills
Intermediate proficiency in Microsoft Office Suite.
Strong financial and budgeting acumen.
Knowledge of industry standards and competitive landscape.
Ability to manage complex design projects and departmental operations.
Excellent communication and negotiation skills with internal and external stakeholders.
Work Location
This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. Requires 5-day presence once per month during Board week. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016
This position is not eligible for immigration sponsorship.
Benefits Summary for Full-Time Employees
Medical/Dental/Vision available day one
Vacation/Sick- accruals start day one
Paid company holidays and personal holidays to celebrate what’s important to you
401K - company contribution and match (U.S.)
Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
Employee discounts/hotel discounts
Free financial and health wellness programs
Tuition Reimbursement
Equal Employment Opportunity BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.
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Languages
- English
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