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Quality Assurance Analyst (supporting Travel Agents using Native Sabre) (GARY)

Teleperformance USA

Gary, Indiana, United States

Gary, Indiana, United States

About

Category : Quality Assurance Application Deadline: Ongoing until positions are filled. Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. Purpose Support of the operation and the customer through monitoring travel agent transactions using Sabre quantifying the results and ensuring all are calibrated properly This position is 100% work at home. xxoysbn While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. Your Responsibilities
Observations on recorded or live agent calls and score them against a TP and client provided standard
Determine

Gary, Indiana, United States

Languages

English

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