About
Service Now Ticketing System Support Job Description
All our work comes from Service Now ticketing system. Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status. Break-Fix support, changing system boards, hdds, laptop LCDs etc. Good trouble shooting skills both HW and software. IMAC – Receiving equipment, unboxing and deploying (set up, breakdown). Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket. What are the TOP 2 required skills that candidates must have? Attention to details Excellent customer service What will the work schedule be for this position? M-F 8-5 or 9-6pm Will there be OC (on call) or differentials? No on call, no nights or weekends How many overall years of experience should this person have? 4 Do they need any specific certifications or education? Comptia A+ (Required) or 90 days after conversion. How soon will the candidate review and interviews start? immediately What issues have you had with this req in the past? being sent under-qualified candidates
Languages
- English
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