Information Technology Support Technician (MacOS)Stone Management Corporation • Washington, Utah, United States
Information Technology Support Technician (MacOS)
Stone Management Corporation
- Washington, Utah, United States
- Washington, Utah, United States
About
About the Role This person will provide day-to-day technical support for employees in the DC office and remotely support employees and offices across the country. This role reports directly to the Chief Technology Officer. The position will be 4 days per week in the office and 1 day remote. The ideal candidate has 1–3 years of hands-on IT support experience, is comfortable supporting Apple devices, and has experience with tools such as Jamf, Okta, Microsoft 365 administration, Zoom, and Zoom Rooms. This role is well suited for someone who is technically capable, service-oriented, organized, and comfortable supporting employees both in person and remotely in a fast-paced business environment.
Responsibilities
Provide first and second level technical support to employees and office technology in person and remotely across multiple locations
Configure, deploy, and troubleshoot Apple devices using Jamf
Support and troubleshoot Apple hardware, including MacBooks running macOS
Support user lifecycle processes, including onboarding, offboarding, account creation, permissions, and access changes
Administer and troubleshoot Okta, including SSO, MFA, user access, and application assignments
Support Microsoft 365 administration, including user accounts, licenses, mailboxes, distribution lists, shared mailboxes, groups, email forwarding, and basic Exchange Online troubleshooting
Assist with email management tasks, including mailbox access, aliases, spam/quarantine review, retention-related requests, and user email configuration issues
Troubleshoot Zoom meetings and user accounts
Remotely support Zoom Room conference room technology in other company locations, coordinating with local staff or vendors as needed
Assist with IT documentation, knowledge base articles, and standard operating procedures
Escalate complex issues to senior IT staff or vendors as needed
Support basic network troubleshooting and connectivity issues
Help enforce IT security policies and best practices
Qualifications
1–3 years of experience in a help desk, desktop support, IT support, or similar technical support role
Hands-on experience supporting Apple hardware and macOS
Familiarity with Jamf or similar mobile device management platforms
Experience with Okta administration
Experience with Microsoft 365 administration, including user accounts, licenses, mailboxes, groups, and basic Exchange Online support
Experience supporting Zoom and Zoom Rooms
Strong troubleshooting skills across hardware, software, identity, email, and collaboration tools
Excellent communication and customer service skills
Ability to support employees professionally both in person and remotely
Strong organizational skills and attention to detail
Ability to manage multiple requests and prioritize effectively
Comfortable documenting issues, resolutions, and repeatable processes
Preferred Skills
Basic networking knowledge, including Wi-Fi, DNS, DHCP and LAN troubleshooting
Experience supporting conference rooms, AV systems, or workplace technology
Pay range and compensation package [Pay range or salary or compensation]
Equal Opportunity Statement [Include a statement on commitment to diversity and inclusivity.]
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Languages
- English
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