Customer Development Manager- Insights & AnalyticsThe Marzetti Company • Bentonville, Arkansas, United States
Customer Development Manager- Insights & Analytics
The Marzetti Company
- Bentonville, Arkansas, United States
- Bentonville, Arkansas, United States
About
Responsibilities
Analyze retailer data and present key findings, insights, and recommendations to both internal teams and customer stakeholders
Build and maintain reporting and dashboards (e.g., Power BI using Scintilla API data) to visualize performance and enable data-driven decisions
Develop and run tailored reports to support business analysis, including POS reporting (weekly, monthly, YTD), vendor scorecards, and market basket insights
Maintain standard reporting to track business performance (e.g., lost sales, in-stock %, fill rates) and identify trends, risks, and opportunities
Monitor and analyze promotional effectiveness and provide recommendations to optimize results
Partner with Account Leads to identify and support recommendations related to shifts in consumer purchasing across brick-and-mortar and eCommerce channels
Identify opportunities to improve performance in partnership with Customer Replenishment and Supply Chain teams
Support forecasting by managing item-level assumptions, collaborating with Demand Planning, and identifying risks and opportunities
Monitor shipments, POS consumption, and customer inventory (on hand and on order) to inform forecasting and inventory recommendations
Anticipate business trends, including macro factors, and assess potential impacts on sales and inventory
Participate in weekly sales calls and Quarterly Business Reviews (QBRs) and support ongoing customer engagement
Serve as a secondary point of contact with customer stakeholders (e.g., Buyers, Replenishment Managers, Analysts) in coordination with Account Leads
Support key account activities including item setup, line review preparation, and promotion planning and tracking
Conduct store walks to assess planogram integrity, competitive activity, and promotional execution
Review online marketplace content (e.g., product pages, images, video) and recommend improvements to enhance digital performance
Research competitive products, pricing, and assortment and provide recommendations to strengthen market position
Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related field required
3+ years of experience in sales, analytics, category management, or CPG-related roles
Experience supporting or managing key customer accounts in a fast-paced retail or CPG environment preferred
Experience working with retailer data (e.g., Walmart systems, syndicated data, POS reporting) preferred
Proficiency in data analysis tools such as Excel and Power BI; experience with Scintilla or similar platforms preferred
Strong analytical skills with the ability to synthesize data into insights and recommendations
Demonstrated ability to independently manage workstreams and influence cross-functional teams
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Working Conditions/Environment Works in a normal office environment where the employee is regularly required to speak, see, hear, sit, stand, talk, type, walk and bend while moving about the facility. The noise level in the office is quiet. Occasional travel to plants or meetings is required.
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Languages
- English
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