Solutions Specialist - Sales RepresentativeTeguar • Charlotte, North Carolina, United States
Solutions Specialist - Sales Representative
Teguar
- Charlotte, North Carolina, United States
- Charlotte, North Carolina, United States
About
Role Overview In this role you will collaborate with internal teams, including Sales staff members and Marketing, to engage a combination of domestic and international potential clients who are leaders in medical technology and innovation. Your direct impact on industrial and medical customers will help establish Teguar as more than a computer supplier but a partner that influences the technology community.
Your Main Responsibility Your main responsibility will be to contact and qualify leads, ensuring they are a good fit for our products and services while recommending appropriate industrial and medical computing solutions. Additionally, you will play a crucial role in the sales process by managing accounts, generating qualified pipelines, sourcing leads, and occasionally attending trade shows.
Essential Duties
Lead Qualification – Identify and assess the needs of leads through effective discovery and active listening, uncovering pain points, budget, timeline, decision‑making process, and other key factors.
Customer Management – Manage critical customer accounts, look for additional opportunities to grow these accounts while ensuring an excellent customer experience, negotiate pricing and business relationships, and generate qualified deals monthly.
Technical Knowledge – Gain a deep understanding of the medical and industrial computing industry and markets we serve, learn the product portfolio to recommend the best solutions and key ecosystem partners.
Outreach and Communication – Initiate contact with all leads through phone calls, video conferencing, emails, and social media.
Teamwork – Collaborate closely with internal marketing, supply chain, product management, and sales teams to schedule appointments with qualified leads for further sales discussions, provide customer and market insights, and continuously improve the customer experience.
Qualification – Conduct a thorough qualification process to understand the lead's pain points, budget, timeline, and decision‑making process.
Appointment Scheduling – Collaborate closely with internal Account Managers to schedule appointments with qualified leads.
Lead and Data Management – Update and maintain accurate records of all interactions and lead status in the CRM system.
Metrics Tracking – Track and report key performance indicators (KPIs) related to lead qualification and appointment setting.
Core Competencies
Problem‑solving skills
Excellent verbal and written communication skills with the ability to adjust style for different audiences
Proven experience with vendor/customer communication
Excellent customer service skills
What You Need to Be Successful in This Role
High attention to detail
Ability to effectively prioritize and delegate work for efficiency
A self‑driven, motivated personality
Proven ability to problem‑solve and make decisions with minimal guidance
This Role is Not for You If
You don't enjoy interacting with people on a daily basis
You are not timeline driven
You desire to do all the work yourself; this role is collaborative
You have difficulty working with little to no supervision
You have difficulty working in ambiguous situations
Requirements
Bachelor's degree in business, marketing, or engineering with a minimum of 2 years relevant experience; or 5 years relevant experience in lieu of a degree; or any equivalent combination of education and experience.
Proven work experience as a Sales Representative, Business Development Representative or similar role.
Experience with ERP and CRM systems; HubSpot preferred.
Proficiency in MS Office including PowerPoint or comparable programs.
Ability to travel 5% of the time.
Benefits
Bonus Plan – quarterly based on company revenue
401K matching
Health Reimbursement Account (HRA) covering medical, dental and vision expenses
Gym membership
Paid holidays and PTO days
Birthday PTO and volunteer day
Culture Committee program
Employee referral bonus program
Modern office work environment with free drinks and snacks
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Languages
- English
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