Retail Assistant Coach

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The Retail Assistant Coach will oversee the operation of assigned locations and lead a team of employees to achieve the department's goals for the operating season.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties:

• Lead by example by actively engaging with guests in order to provide exceptional customer service to enhance their overall experience
• Train new and existing team members in each location to ensure they comply with departmental and company policies to deliver exceptional guest service. Provide ongoing training throughout the season.
• Assist with identifying outstanding performance, recognizing and rewarding team member behavior that goes above the standard, while also coaching team members that are not meeting expectations
• Maintain compliance with Child Labor Laws and ensure that employees are preventing violations by creating break schedules that follow Child Labor Law policies and standards
• Open and close locations at the direction of the manager-on-duty and work with the manager-on-duty in lieu of staffing challenges resulting from call-offs or other employee needs.
• Manage inventory integrity by completing daily stocking tasks including; checking received orders, creating orders, and other inventory management tasks as needed. Ensure team members are accurately scanning to maintain inventory integrity.
• Maintain store layouts in accordance with Area Manager and provided feedback on the product assortment as guests commented on product offerings
• Complete walkthroughs of areas of responsibility to identify safety and maintenance-related issues and address these concerns to Manager on Duty and full-time staff to ensure they are remedied. Assist in maintaining appearance standards to ensure location is cleaned.
• Flexibility to work in alternate areas or as a front-line team member in support of operational needs
• Complete daily operating paperwork to include break schedules, staffing adjustment sheets, and timesheets*
• Perform elevated responsibilities like guest returns, price overrides, logging on or off/ point-of-sale systems as well as performing cashier resets at the end of shifts
• Perform other duties as assigned

Qualifications:

• Must be 16 years of age or older on the date of applying
• One year of hospitality/customer service experience preferred

Knowledge, Skills, and Abilities:

• Proven guest relations, problem-solving, task management skills, and organizational skills
• Professional and practical communication skills
• Knowledge of Child Labor Laws is preferred
• Must be able to perform basic math skills (addition, subtraction, multiplication, division)
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
• Must be able to work independently and in a team environment as well as be self-motivated to perform all aspects of the job at all times
• Must have the ability to safeguard confidential information

Job Demands:

• Must be able to work at least four weekend shifts per month and 32 hours per week, with 3 days of closing availability, Memorial Day through Labor Day, in compliance with Child Labor Laws.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays. Must be available to work between 7 AM to Midnight, in compliance with Child Labor Laws.
• Ability to work in a fast-paced environment at locations both indoors and outdoors in a variety of weather situations.
• Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity, and efficient communication.

Hershey Entertainment and Resorts is an Equal Opportunity Employer