Medical Support Assistant (Advanced)

Duties of a Medical Support Assistant (Advanced) include but are not limited to:

• Typing, filing, data entry, scheduling appointments and tests.
• Ensuring transfer of medical records from and to the VAMC and other facilities.
• Scheduling patients' appointments and/or consults.
• Tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking.
• Researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community.

Health Administration Service (HAS):

• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV).
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 05668-F / 05605-F

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.