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Senior Technical Support Analyst
MVT Holdings
- Fort Bliss, Texas, United States
- Fort Bliss, Texas, United States
About
Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to prevent future issues and fostering customer education.
Responsibilities:
Represent the technical support team in cross-functional meetings and projects. • Handle the most complex and critical technical issues. • Advise on more complex technical issues that Analys I & II cannot resolve, as needed. • Act as a subject matter expert for specialized technical areas within the organization. • Develop and implement advanced troubleshooting techniques and solutions. • Conduct training sessions and workshops for technical support teams and end-users. • Act as a point of escalation for critical issues and provide hands-on assistance when necessary. • Continuously evaluate and recommend new technologies and solutions to improve efficiency and effectiveness. • Works with IT leadership to run the Change Management System
Qualifications:
• Associate's Degree in IT related field (Preferred). • Two years of relevant experience (Required). An equivalent combination of education and experience will also be considered. • Basic certifications (Preferred) - A+, CCNA, Network+. • Strong understanding of ITIL framework.
Job Benefits:
401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance Benefit Conditions:
Only full-time employees are eligible. Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together!"
Company:
MVT Services Employement Type:
Full-Time Salary:
$19.50 hr Shift:
8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday with occasional weekends Department:
Information Technology Benefits:
401(k) Req ID:
583
Languages
- English
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