Operations Lead - Washington D.C.

We're looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in Washington, D.C. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.

What you'll do:

• Lead property turnovers: Oversee the full apartment preparation processfrom coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
• Own onsite readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
• Field coordination & team supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
• Perform quality control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
• Hands-on support: Step in to help with urgent needswhether that's swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
• Drive efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.