Senior Analyst, ApplicationsDormont Manufacturing Co • Boston, Massachusetts, United States
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Senior Analyst, Applications
Dormont Manufacturing Co
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
About
Full time
Department:
IT
All Locations:
151 Orleans Street
Position Summary The Epic Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing applications. The Senior Application Analyst assists in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications.
Responsibilities
Manages assigned projects independently
Identifies and develops project team
Coordinates and prepares regular project meetings
Collects and analyzes information from project team, vendors and end users
Evaluates and resolves workflow issues
Evaluates and resolves system issues
Evaluates departmental and health center policy issues
Communicates to all stakeholders the status of the assigned projects
Works with vendors to meet agreed upon timelines
Manages reporting requirements essential for the project
Works with other project leaders to maintain work balance within the department and the health center
Supports on‑going systems: maintains working relationship with appropriate vendor, prioritizes problems, participates in the Help Desk, maintains master files/logs, prepares and updates training materials, acts as backup to primary trainer
Assists in the implementation of system enhancements and upgrades: participates in vendor or internal training, designs testing plans, implements test plans, communicates status, documents bugs, assists in training development, coordinates upgrades or installations, provides end‑user support
Coordination of report needs for assigned areas: documents report requests, develops, writes, verifies reports, documents them for end‑users
Skills
Excellent verbal and written communication skills
Excellent customer service skills
Computer literacy skills and ability and desire to learn new applications quickly
Ability to analyze business problems
Knowledge of process re‑design, re‑engineering
Domain knowledge in a clinical or healthcare business area
Self‑directed learner
Proven organizational skills
Ability to think broadly and to manage details
Project Management
Certifications
Epic Resolute Professional Billing – Required
Epic Tapestry – Preferred
Experience
At least five (5) years in Healthcare IT support
Education
Bachelor Degree in computer science, health science, or business
Masters Degree and/or Management experience preferred
Pay
$99,840 - $153,920 annually, based on experience
EEO & Accommodation Statement NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.
Federal Trade Commission Statement According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
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Languages
- English
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