Quality Assurance & Customer Experience AnalystASM Research, An Accenture Federal Services Company • Springfield, Missouri, United States

Quality Assurance & Customer Experience Analyst

ASM Research, An Accenture Federal Services Company

Springfield, Missouri, United States

Springfield, Missouri, United States

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About

ASM Research, An Accenture Federal Services Company, is seeking a Quality Assurance Specialist in Springfield, IL. The role involves monitoring customer interactions and analyzing feedback to enhance overall service quality. The ideal candidate has 2-5 years of experience in call center quality control and the ability to achieve ITIL V4 Certification. Responsibilities include providing feedback to team members, analyzing service trends, and ensuring compliance with quality standards. The position offers a competitive salary range of $20.00 to $25.00 per hour.
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Springfield, Missouri, United States

Languages

English

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