Automotive Service Advisor

Walt Massey is looking for an experienced, customer-focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering top-tier service, this is your opportunity to grow your career with a company that invests in its team.

We're committed to your success. From day one, you'll receive hands-on training, ongoing development, and the support you need to build a long-term career in automotive service leadership.

What We Offer

• Health, dental, and vision insurance
• 401(k) with company support
• Paid holidays and vacation time
• Paid, hands-on training
• Advancement opportunities within a growing organization

• Lead the daily operations of the service drive and ensure smooth workflow
• Deliver prompt, professional, and friendly service to every customer
• Take ownership of the customer experience from arrival to completion
• Provide concierge-level support for all customer inquiries (phone & in-person)
• Maximize technician productivity by efficiently dispatching work
• Answer questions related to vehicle concerns, services, and warranties
• Assist with diagnosing issues and coordinating parts and repairs
• Monitor and maintain high Customer Satisfaction (CSI) scores
• Oversee warranty processes and ensure compliance with policies
• Support and help lead the service team while fostering a positive work environment
• Maintain strong relationships with manufacturers and internal teams

• Organized, outgoing, and customer-focused personality
• Experience in an Automotive Service Department
• Proven ability to lead, manage, and motivate a team
• Strong communication and time management skills
• Professional appearance and demeanor
• Track record of service success and customer satisfaction
• Self-motivated with the ability to work independently
• Team-oriented mindset
• Valid driver's license with a clean driving record

This is more than a jobit's your chance to help build a service department and set the standard for excellence in Jackson.

Apply today and grow your career with Walt Massey!