IT Desktop Support
Northeasternhealth
- Susanville, California, United States
- Susanville, California, United States
About
Northeastern Rural Health Clinics
Location: Susanville, CA | Westwood, CA | WIC Office as needed
Reports to: Information Technology Systems Manager
Position Summary
The Desktop Support Specialist provides front-line technical support for staff across all
clinic locations. This role focuses on maintaining and troubleshooting desktop systems,
laptops, printers, and other network-connected devices. The position requires efficient
problem-solving, excellent customer service, and collaboration with both internal staff and
external partners.
This role plays a key part in ensuring that all IT-related systems run efficiently, supporting
clinic operations and patient care delivery.
Primary Responsibilities
• Provide timely and courteous technical support using a help desk/ticketing system.
• Install, configure, and maintain desktop computers, printers, peripherals, and software.
• Support remote access via VPN, including setup and troubleshooting.
• Upgrade and patch software, replace hardware components, and configure system
updates.
• Troubleshoot network and desktop issues; escalate complex problems when needed.
• Ensure system compatibility across applications, servers, file sharing, and
communication systems.
• Maintain professional conduct in interactions with staff, patients, and vendors.
• Maintain accurate documentation of support tasks and system configurations.
• Attend training and remain current on emerging technologies and healthcare IT
practices.
• Support user onboarding and offboarding, including access management.
• Perform other duties as assigned.
Minimum Requirements
• High school diploma or equivalent (Associate’s degree preferred).
• 2+ years of experience in a desktop support or IT help desk role.
• Strong customer service skills with a proactive, self-starting attitude.• Hands-on experience with:
- Computer assembly and setup
- Windows operating systems
- VPN and remote access tools
- User lifecycle and access management
- Hardware and software troubleshooting
• Valid Driver’s License and auto liability insurance.
• Flexibility to work different shifts and travel between clinic sites.
Preferred Qualifications
• Knowledge of EMR/EHR systems and healthcare-specific applications.
• Experience supporting IT in a clinical or healthcare setting.
• Familiarity with HIPAA and data confidentiality requirements.
Skills and Competencies
• Excellent communication and documentation abilities.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and thrive in a fast-paced environment.
• Commitment to continuous learning and development.
Physical Requirements
Ability to lift up to 25 lbs.
Frequent standing, walking, bending, reaching, and use of computer systems.
Ability to travel by vehicle between clinic locations.
Clear speech and hearing for phone and in-person communication.
HIPAA Statement
This position may involve access to Protected Health Information (PHI). Compliance with
HIPAA privacy and security regulations is required.## QualificationsMinimum Requirements
• High school diploma or equivalent (Associate’s degree preferred).
• 2+ years of experience in a desktop support or IT help desk role.
• Strong customer service skills with a proactive, self-starting attitude.
• Hands-on experience with:
- Computer assembly and setup
- Windows operating systems
- VPN and remote access tools
- User lifecycle and access management
- Hardware and software troubleshooting
• Valid Driver’s License and auto liability insurance.
• Flexibility to work different shifts and travel between clinic sites. #J-18808-Ljbffr
Languages
- English
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